Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Posted by: Anonymous
Verified Purchase:Yes
Good tool, but should include more initial string spools... they wear out fast.
Written by a customer while visiting worx.com
Posted by: LeeL
Verified Purchase:Yes
Love my new trimmer. It has so many ways that it can be adjusted for multiple tasks. It is not too heavy for me and works great.
Written by a customer while visiting worx.com
Customer Rating
1
Bait and Switch
on July 10, 2025
Posted by: Dissatisfied customer7777
from MN
Advertised as 3 in 1 but unit that was shipped to me does not rotate into a trimmer 0/5
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 11, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: filthy
from central new york
Gender:Male
Verified Purchase:Yes
had one for 15 years and it finally broke so ordered a new one
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: AllisonH
from Houston
Gender:Female
Verified Purchase:Yes
I bought this trimmer for its two in 1 feature, telescopic wand, and lightness. My major complaint is regarding the wheel to turn it from an edger to a trimmer. It's a pain to take it on and off and the plastic is not high quality so I bet it will break soon.
Response from worx.comBy Worx Customer Service, July 14, 2025
Hello Allison!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The wheels would be considered normal wear and tear on the trimmer, however, we always have spare wheels on hand if you ever need them! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The wheels would be considered normal wear and tear on the trimmer, however, we always have spare wheels on hand if you ever need them! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: WestBeee
from FL
Gender:Female
Verified Purchase:Yes
good quality product with good customer service
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: craig w
Verified Purchase:Yes
Love this trimmer, I had my other one for many years
Written by a customer while visiting worx.com
Customer Rating
5
Replacement parts?
on July 18, 2025
Posted by: NancyAnn
from Massachusetts
Gender:Female
We love our Worx trimmer WG170.3! After several years of use, we discovered we have a crack in the part that holds the string cartridge. Can we buy a replacement ?
I would recommend this to a friend!
Written by a customer while visiting worx.com