Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,241 Reviews)
Rating breakdown 1,241 reviews
5 Stars
951
4 Stars
169
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,071 out of
1,169)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Posted by: Mr Public
from Lake Stevens WA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] While I haven't used this new unit yet, it is the 4th one I have purchased over the years and most are still in use with all having the same issue (Continuous Feed). Since there is a system in place to advance the line, I am not sure why WORX continues to have the machine spit out line everytime the machine is paused or stopped. The only thing I have come up with is it is for the purpose of selling more spools (Yes, free but a shipping charge is incurred each time they are sent). You probably are asking why then do I still purchase it and the answer is the free battery/charger which I would have to pay about the same for makes the unit pretty much free.
Response from worx.comBy Worx Customer Service, June 11, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Anonymous
Verified Purchase:Yes
First use, it works very well. I would have given it a 5 star if it came with 2 batteries, but it did not. And the older 18v battery only lasts about 5 minutes. But the trimmer is nice, although the string did stick and I had to open the bottom string enclosure a couple of times. Overall, a good product.
Written by a customer while visiting worx.com
Posted by: MNBill
from Dayton, MN
Gender:Male
Verified Purchase:Yes
Solid trimmer/edger with great features. Love the feed button and rotating edger with wheel.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Kathy K
from Camden DE
Gender:Female
Verified Purchase:Yes
Super easy to use. This is our third trimmer. Love how it works.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Ken Reed
Verified Purchase:Yes
Don’t like change in raising and lowering handle, takes two hands, and extending shaft, also takes two hands. My old worx trimmer was easier to use, also switching from trimmer to edger. Other than that I like it.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, June 18, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Wilson Taylor
from New Bern NC
Gender:Male
Verified Purchase:Yes
It works well but I seem to be having a problem with the battery. It charged fine but getting it off the charger seems to be harder than it should be.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Older wife
from Lehigh Acres, FL
Gender:Female
Verified Purchase:Yes
Works great light weight easy to handle.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Thonohan
from Cedar Park, TX
Gender:Male
Verified Purchase:Yes
Very easy to use and does a great job on my yard. It's very reliable and I get good usage time with the battery. Very pleased with the results.
Written by a customer while visiting worx.com