Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Posted by: Woodworker2
Verified Purchase:Yes
Disappointed in the battery life. Also the dependency on the pre strung spools doesn't allow for buying string in bulk. It is light so my daughter doesn't mind using it.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 5, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. You are able to rewind the empty spools with your own trimming line! Just be sure you winding a maximum of 10ft of line to ensure it will work properly. However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. You are able to rewind the empty spools with your own trimming line! Just be sure you winding a maximum of 10ft of line to ensure it will work properly. However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
1
Was nice while it worked
on June 6, 2025
Posted by: Jmh1964
from Ridgway pa
Gender:Female
I paid a lot of money for the trimmer and blower and purchased a xtra battery and all of a sudden the trimmer stopped working and the company won’t stand behind there products because they said they can’t find proof of my purchase? But yet they will send me free spools for life ???? I will never buy a worx again and I would never recommend it to anyone very very dissatisfied customer 😡
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 9, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: LeeAnne Boyce
Verified Purchase:Yes
I wish the instructions were better on how to convert it from and edger to a trimmer. I've watched videos and called the 800 number and I'm still having trouble.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 10, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: A Weaver
Verified Purchase:Yes
Great so far except the wheels will not stay on (lock mechanism does not work). I have used Worx string trimmers and mowers for years and love them.
Written by a customer while visiting worx.com
Posted by: jfelt
from greenfield in
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] the GT Revolution has no time for downtime with longer-running 4.0Ah 20V Batteries.
Response from worx.comBy Worx Customer Service, June 10, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Blackbeered
from Portland Oregon
Gender:Male
Verified Purchase:Yes
Sewing thread for cutting. Awkward ergonomics.
So disappointed after using their chainsaws for years.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 10, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Mr Mark
from Evans GA
Verified Purchase:Yes
I love the WORX trimmer! It looks to be the only trimmer on the market with wheels that helps me keep my lines straight along the curb, driveway, and sidewalk.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Mr Public
from Lake Stevens WA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] While I haven't used this new unit yet, it is the 4th one I have purchased over the years and most are still in use with all having the same issue (Continuous Feed). Since there is a system in place to advance the line, I am not sure why WORX continues to have the machine spit out line everytime the machine is paused or stopped. The only thing I have come up with is it is for the purpose of selling more spools (Yes, free but a shipping charge is incurred each time they are sent). You probably are asking why then do I still purchase it and the answer is the free battery/charger which I would have to pay about the same for makes the unit pretty much free.
Response from worx.comBy Worx Customer Service, June 11, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com