Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
2
Best design but cheap string that breaks regularly
on July 15, 2024
Posted by: Cpal
from Granger
Gender:Male
Love the overall design. I have 3 pro edger string trimmers and all are heavy and difficult to use. Im 6’1 and work out but those others wear me out.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 16, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Not enough line
on October 10, 2024
Posted by: Alx7
from Pennsylvania
Gender:Male
Always running out of line wishing had more
And I have a small yard Probably selling and buying different brand Only had it for 2 months
And I have a small yard Probably selling and buying different brand Only had it for 2 months
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, October 11, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
on October 16, 2024
Posted by: Valles R 1201
Gender:Male
Quality has suffered, old trimmer lasted a very long time., new is a P.O S.
Response from worx.comBy Worx Customer Service, October 17, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Auto Feed Not Working
on November 5, 2024
Posted by: TACURRY
from Florida
Gender:Male
I have to take the cap off to feed the line by hand ever 15-20 seconds. Spring looks good and so does the cap. Frustrating!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, November 6, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
great edger except
on April 12, 2025
Posted by: JethroA
from utah
Gender:Male
[This review was collected as part of a promotion.] This is my 5th trimmer and only downfall is that my trimmer wheel always fall off after two years and I use duck tape to keep it on. Please come up with a stronger material?
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, April 14, 2025
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
I love it, BUT
on April 16, 2025
Posted by: Michael61
from DFW
Gender:Male
This is overall a great trimmer. I like it's ease of use and functionality. When my old original one died after 6 years I immediately purchased the updated version shown here. Less than a year later I had to have it replaced under warranty because of the worst part of this trimmers design. The locking mechanism and how it ratchets to change from trimming to edging. That part just broke apart inside. I have been using the replacement for about a year and it too is showing signs of breaking. It is so stiff and hard to move from trimmer to edger and when it does the ratcheting mechanism just pops and makes such loud noises I know at any moment it too will break apart inside. Come on Worx. Change that design so it's smooth and doesn't have that ratcheting mechanism inside.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, April 17, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Quarryville PA
Gender:Female
Verified Purchase:Yes
This is to replace my past Worx trimmer. Exactly the same trimmer. It gets used soooo much that things were starting to go on it and I didn't want anything but another Worx. Love the on the go adaptability change from vertical trimmer to horizontal trimmer. Not to mention the amazing price (on sale) and lifetime trimmer string. Woo Hoo. Would love to be able to review the whole Worx line.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: NanG
from SC
Gender:Female
Verified Purchase:Yes
This is my second one. The first I lent to family and didn’t get it back. Price was great and I received it quickly. I have two other Worx tools to share batteries and battery charger. I’m a fan.
I would recommend this to a friend!
Written by a customer while visiting worx.com