Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
4
I’m a new user
on September 14, 2023
Posted by: 1jojo2
from Washington state
Gender:Female
I’m a lefty and I’ve just used it for the first time. I’m wondering if there are tips for lefties? It is awkward for me to use but I did it. It’s very light weight. Easy to assemble. Mostly uncomplicated considering my left handedness. Thanks for a wonderful product.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Worx GT
on September 15, 2023
Posted by: MO57
from Colfax WI
Gender:Male
Great tool for around the house chores. Light, multi functional, and easy to use. Great option when a gas weed whip isn’t needed. Only negative or disappointment was the user instructions, pictures can be hard to interpret without words describing the action .
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
light weight and versital
on September 19, 2023
Posted by: cole train
from Plymouth, IN
Gender:Male
[This review was collected as part of a promotion.] The spools that are free go in so easy. It is a snap to replace line and get back to work
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome machine
on September 21, 2023
Posted by: Camaroman2469
from Greensburg Pennsylvania
Gender:Male
This is really a great upgrade from the original one that I purchased years ago. I love this new one. Your products are all very awesome and easy to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Light weight, easy to use
on September 29, 2023
Posted by: Becky80
from San Jose California
Gender:Female
I have numerous Worx products. I love them all and being to use the same battery and don’t have to have a bunch of different chargers is a plus. Because they are lightweight is a plus for me because I am an 80 year old widow with big yard and do most myself. I highly recommend this edger.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome Features
on September 29, 2023
Posted by: Brenda59
from Milwaukee, Wisconsin
Gender:Female
Really love all the features of the Worx WG 170.3.It works really nice.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
on April 2, 2024
Posted by: Miron520
from Madison ms
Gender:Male
Annoying telescope height adjustment on all 4 of my edger trimmer machines have now failed. Adjuster does not lock.A major flaw without any adjuster or tightening to sustain a workable height. 4 machines purchased all defective.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 4, 2024
Hello Valued customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Handle adjust is frustratingly cumbersome
on April 4, 2024
Posted by: nothankyou
from VA
Gender:Female
I’ve been using worx tools for over 15 years. This is the first time I’ve been disappointed with an updated design. The handle requires 2 hands to adjust. The older model was a pull lever that could adjust with the one hand, keeping the work flow seamless. Unless you’re dealing with a very level property, this quickly
becomes extremely frustrating. I have a very hilly property and this is just killing me… PLEASE go back to the old handle adjust design!!!
becomes extremely frustrating. I have a very hilly property and this is just killing me… PLEASE go back to the old handle adjust design!!!
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 11, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com