Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
895
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,028 out of
1,114)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
2
great edger except
on April 12, 2025
Posted by: JethroA
from utah
Gender:Male
[This review was collected as part of a promotion.] This is my 5th trimmer and only downfall is that my trimmer wheel always fall off after two years and I use duck tape to keep it on. Please come up with a stronger material?
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, April 14, 2025
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
I love it, BUT
on April 16, 2025
Posted by: Michael61
from DFW
Gender:Male
This is overall a great trimmer. I like it's ease of use and functionality. When my old original one died after 6 years I immediately purchased the updated version shown here. Less than a year later I had to have it replaced under warranty because of the worst part of this trimmers design. The locking mechanism and how it ratchets to change from trimming to edging. That part just broke apart inside. I have been using the replacement for about a year and it too is showing signs of breaking. It is so stiff and hard to move from trimmer to edger and when it does the ratcheting mechanism just pops and makes such loud noises I know at any moment it too will break apart inside. Come on Worx. Change that design so it's smooth and doesn't have that ratcheting mechanism inside.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, April 17, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Quarryville PA
Gender:Female
Verified Purchase:Yes
This is to replace my past Worx trimmer. Exactly the same trimmer. It gets used soooo much that things were starting to go on it and I didn't want anything but another Worx. Love the on the go adaptability change from vertical trimmer to horizontal trimmer. Not to mention the amazing price (on sale) and lifetime trimmer string. Woo Hoo. Would love to be able to review the whole Worx line.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: NanG
from SC
Gender:Female
Verified Purchase:Yes
This is my second one. The first I lent to family and didn’t get it back. Price was great and I received it quickly. I have two other Worx tools to share batteries and battery charger. I’m a fan.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Near Orlando, FL
Gender:Female
Verified Purchase:Yes
I have been buying/using WORX tools for over a decade. The quality is great. The battery power lasts long enough to get an entire Large yard done. I have two blowers, an edger/trimmer. a hand saw and a few other yard tools. I just bought another 20V Power Share String Trimmer mainly because it has a button that will allow you to feed the string automatically. My old one didn't have that. I've used it 3 times already and it works great! Of course, since I've been using WORX tools for years, I knew it would.
I would recommend this to a friend!
Written by a customer while visiting worx.com