Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
895
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,028 out of
1,114)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
Light weight, easy to use
on September 29, 2023
Posted by: Becky80
from San Jose California
Gender:Female
I have numerous Worx products. I love them all and being to use the same battery and don’t have to have a bunch of different chargers is a plus. Because they are lightweight is a plus for me because I am an 80 year old widow with big yard and do most myself. I highly recommend this edger.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome Features
on September 29, 2023
Posted by: Brenda59
from Milwaukee, Wisconsin
Gender:Female
Really love all the features of the Worx WG 170.3.It works really nice.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
on April 2, 2024
Posted by: Miron520
from Madison ms
Gender:Male
Annoying telescope height adjustment on all 4 of my edger trimmer machines have now failed. Adjuster does not lock.A major flaw without any adjuster or tightening to sustain a workable height. 4 machines purchased all defective.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 4, 2024
Hello Valued customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Handle adjust is frustratingly cumbersome
on April 4, 2024
Posted by: nothankyou
from VA
Gender:Female
I’ve been using worx tools for over 15 years. This is the first time I’ve been disappointed with an updated design. The handle requires 2 hands to adjust. The older model was a pull lever that could adjust with the one hand, keeping the work flow seamless. Unless you’re dealing with a very level property, this quickly
becomes extremely frustrating. I have a very hilly property and this is just killing me… PLEASE go back to the old handle adjust design!!!
becomes extremely frustrating. I have a very hilly property and this is just killing me… PLEASE go back to the old handle adjust design!!!
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 11, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Best design but cheap string that breaks regularly
on July 15, 2024
Posted by: Cpal
from Granger
Gender:Male
Love the overall design. I have 3 pro edger string trimmers and all are heavy and difficult to use. Im 6’1 and work out but those others wear me out.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
Unfortunately, the string they use on the Works unit is pure crap. Ive had 3 Works trimmers for 10 years now and all have the same problem. Most of the time the string breaks within a few minutes and you have to pull it all apart and restring it. They tell u you can get string free for life, but you still pay for shipping, so it is cheaper to order it on line….
Too bad they cant smarten up and put heavier stronger line in these. If they did, it would be hands down the best trimmer available.
I like mine but cuss the company out every time the string breaks…which is about every 5 minutes or so.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 16, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Not enough line
on October 10, 2024
Posted by: Alx7
from Pennsylvania
Gender:Male
Always running out of line wishing had more
And I have a small yard Probably selling and buying different brand Only had it for 2 months
And I have a small yard Probably selling and buying different brand Only had it for 2 months
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, October 11, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer comes with a promotion called spools for life! This would be a 6-pack of string all at ten feet each and all we ask is the shipping to be paid, the spools will be free! You can order one 6-pack every 48 hours to ensure you alwasy have line!
Here is the link to spools for life; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
on October 16, 2024
Posted by: Valles R 1201
Gender:Male
Quality has suffered, old trimmer lasted a very long time., new is a P.O S.
Response from worx.comBy Worx Customer Service, October 17, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can a better understanding of what is going on. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Auto Feed Not Working
on November 5, 2024
Posted by: TACURRY
from Florida
Gender:Male
I have to take the cap off to feed the line by hand ever 15-20 seconds. Spring looks good and so does the cap. Frustrating!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, November 6, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com