Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,149 Reviews)
Rating breakdown 1,149 reviews
5 Stars
895
4 Stars
153
3 Stars
45
2 Stars
26
1 Star
30
92%of customers recommend this product.
(
1,028 out of
1,114)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
Effortless
on May 15, 2022
Posted by: Easy rider
from Kendallville in
Gender:Male
[This review was collected as part of a promotion.] Had to get new system for my son to use as I am wheelchair bound. Have two items that have preformed flawlessly. Assemble in a snap and batteries work great. Looking into getting a blower and forgetting about the long extension cord. I am pleased with them and he is also.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Awkward convenience
on May 18, 2022
Posted by: AJ Davis
from Kingston,Ohio
Gender:Male
I bought this to cut grass under my split rail fence where my mower won’t fit but the cutting-line isn’t low enough to keep even with the mowers cut without tipping the tool forward, it is awkward to use the weedeater in this manner but I guess I will eventually get used to it.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , August 8, 2022
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great tool
on May 27, 2022
Posted by: Jeff Jeffc
from Htfd Ct.
Gender:Male
I bought one for me and one for my daughter and one for a friend we all love them all homeowners
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
on May 29, 2022
Posted by: Bridge15
from Texas
Gender:Female
Not happy with battery length
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , August 5, 2022
Thank you for sharing your review! Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Light weight yet powerful
on June 8, 2022
Posted by: GAB1958
from Ft. Mitchell KY
Gender:Female
Have only used once but satisfied so far. Battery charges quickly and lasts longer than is needed to do the yard.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Cons:
on June 11, 2022
Posted by: Dodger fan
[This review was collected as part of a promotion.] 1. The wheels keep coming off.
2. The 90° rotation is very stiff.
3. The 40-volt battery is no more long lasting than my previous 30-volt ones, nor is the 40-volt any more powerful.
4. The auto feed doesn't seem to work.
5. FedEx sucked at getting the product here.
2. The 90° rotation is very stiff.
3. The 40-volt battery is no more long lasting than my previous 30-volt ones, nor is the 40-volt any more powerful.
4. The auto feed doesn't seem to work.
5. FedEx sucked at getting the product here.
No, I would not recommend this to a friend.
Response from worx.comBy Jeakia Crawford, Customer Experience , August 30, 2022
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. It's unfortunate to learn that your trimmer fell below your purchase expectation.
WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. It's unfortunate to learn that your trimmer fell below your purchase expectation.
WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Effortless
on June 15, 2022
Posted by: bella3
from Michigan
Gender:Female
I bought this 3 weeks ago. I Love it. It turns on easy. Is lightweight. Has wheels for easy handling. My first go to weedwacker
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
What I expected
on June 17, 2022
Posted by: tazbo
from Venice Fl
Gender:Male
[This review was collected as part of a promotion.] I am very happy with this model. We now have three, and my oldest one did not have the button for auto line. This does, and it works great. Thanks
I would recommend this to a friend!
Written by a customer while visiting worx.com