Customer reviews from worx.com
WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Average customer rating
4.6
(1,237 Reviews)
Rating breakdown 1,237 reviews
5 Stars
948
4 Stars
168
3 Stars
55
2 Stars
29
1 Star
37
92%of customers recommend this product.
(
1,069 out of
1,167)
Customer Reviews for WORX - 20V 12" Brushless Cordless String Trimmer (1 x 4.0Ah and 1 x Charger) - Black
Customer Rating
5
Easy to use and gets the job done
on May 12, 2021
Posted by: KWT_2
from West Orange, NJ
Gender:Female
Great lawn tool and enjoy the 3-1 trimmer, edger and mower options. Assembly instructions was good with no problems. Edger works extremely well and does a great job. Bought the 4.0AH battery and it only used about 25% charge on about 50 minutes of trimming and mowing work. I bought a 2nd set of wheels to keep and have both attached to save time in changing from edging to mower modes.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Perfect!
on May 12, 2021
Posted by: JoeNJulia
from Indiana
Gender:Female
Bought this for my husband who has had multiple shoulder and neck surgeries and he absolutely loves it! Super lightweight, battery lasts forever, and being able to switch from edger, mower, and trimmer in seconds is awesome! Would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Great trimmer
on May 13, 2021
Posted by: Suzyq2
from Fort Worth TX
Gender:Female
Bought to replace older model that feed had stopped working. Nice to have that feature upgraded. Having some trouble keeping wheels on.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience , May 14, 2021
Thank you for being a valued WORX customer. For any assistance on your WORX tools please contact our Solution Center!
Written by a customer while visiting worx.com
Customer Rating
5
Great Product
on May 13, 2021
Posted by: Anitra
from Baton Rouge, LA
Gender:Female
[This review was collected as part of a promotion.] I have being buying worx products for 5years and they are the best by far I have my entire family owning worxs products ... It's really good for me because I am not able to pull start anymore ab=nd I dont have to worry about repairs such as carb problems... I LOVE WORXS
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Great features
on May 17, 2021
Posted by: Karen0506
from Chesterfield, VA
Gender:Female
[This review was collected as part of a promotion.] I’ve only used once but so far I like it. The line feed feature works great….as advertised. I will update once I’ve used all features
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience , May 24, 2021
Hi! Thank you for sharing your experience and review! Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Great Trimmer
on May 19, 2021
Posted by: Tperry
from Minnesota
Gender:Male
[This review was collected as part of a promotion.] Trimmer- excellent.
Edger- still trying to perfect.
Edger- still trying to perfect.
Con: designed for right handed users. Ability to flip between L & R would be nice.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , May 24, 2021
Hi there, thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Almost as good...
on May 19, 2021
Posted by: rac927
from Depew, NY
Gender:Male
I bought this to replace one I had for over 4 years. My only gripes are the instructions arent very clear as to how to configure for edging. Also, the wire guard/guide isnt off set to give you a proper guide to edge. If you have on old type offset wire guard, you'll know what Im saying.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience , May 24, 2021
Hello, thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Lightweight
on May 20, 2021
Posted by: Flightmama
Gender:Female
[This review was collected as part of a promotion.] I received this as a gift and it is so nice! It’s lightweight, super easy to use, and was a breeze to put together. I will say it’s not as powerful as my other one, but it’s perfect for my needs.
I would recommend this to a friend!
Written by a customer while visiting worx.com