Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Average customer rating
4.6
(4,538 Reviews)
Rating breakdown 4,538 reviews
5 Stars
3,420
4 Stars
754
3 Stars
226
2 Stars
66
1 Star
72
81%of customers recommend this product.
(
35 out of
43)
Customer Reviews for Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Posted by: Anonymous
Verified Purchase:Yes
My Griddle came with a broken heat shield and a dented front panel. Not a big deal. The one star comes from me emailing support about it and not receiving any response for two weeks now. So I assume the griddle being broken is how it was supposed to be.
Response from blackstoneproducts.comBy Customer Support, March 4, 2025
We are sorry you didn’t hear back as quickly as you’d hoped. We typically respond within two business days depending on whether or not we are in our busy season. We’ve been making multiple changes to both our team size and hours to ensure we can get faster response times moving forward.
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Cook Top
on July 22, 2024
Posted by: Bobby G
The cook top was a little hard to put on due to being a little warped. The side shelf was a little warped as well. But with a rubber mallet it worked out.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Blackstone
on July 22, 2024
Posted by: Chris S
Blackstone griddle
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
So far, so great
on July 22, 2024
Posted by: Sean O
3 for 3 on the meals. Looking to get to know this little guy better.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Looks nice
on July 22, 2024
Posted by: Mike S
So far it seems like a nice griddle. I do have a stripped thumb screw so I need to figure something out
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Blackstone Happy
on July 22, 2024
Posted by: Demetrius T
I just put my Blackstone together and I love it getting ready to season it now but for now the look performance and the stability sturdiness are all great
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Startup
on July 22, 2024
Posted by: Brian C
Just assembled and seasoned it. Cooked my first steak on it, and it turned out nice. Smash burgers coming this weekend.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Blackstone
on July 22, 2024
Posted by: Eli O
Love it!! Can’t wait to use it all the time to cook various meals and desserts.
Written by a customer while visiting blackstoneproducts.com