Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Average customer rating
4.5
(1,625 Reviews)
Rating breakdown 1,625 reviews
5 Stars
1,138
4 Stars
321
3 Stars
101
2 Stars
32
1 Star
33
88%of customers recommend this product.
(
22 out of
25)
Customer Reviews for Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Customer Rating
1
Grill came delivered with a part welded wrong
on May 18, 2024
Posted by: Cobi D
The leg of the brand new griddle has a part welded 90 degrees incorrectly so it can’t be properly assembled
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Poor QA
on May 29, 2024
Posted by: Kevin F
A peg to place the griddle onto the stand was not welded on straight. This made it impossible to complete the install. Very frustrating after an hour of putting it together to find the last piece doesn't fit. The skewed peg was very obvious and should have been caught before shipping.
Response from blackstoneproducts.comBy Customer Support, February 28, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out, and apologize that your griddle top arrived like this. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Disappointing but hopefully
on May 13, 2024
Posted by: Joseph M
Only 3 of my 4 burners work, the gas valve on the 4th doesn’t let gas through. I seasoned it and used it with just half of it heated and it was great but still doesn’t dismiss the fact that the grill isn’t working 100% and is brand new.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Quality control
on May 22, 2024
Posted by: John C
No hole pre drilled on left leg so the lpg support can be affixed. Unacceptable. Have to wait on new leg or drill a hole myself, I chose the latter.
Written by a customer while visiting blackstoneproducts.com
Posted by: Big Mike P
from New Jersey
Gender:Male
Verified Purchase:Yes
Just purchased this combo set put together the griddle and only two of the burners work. I tried resetting the regulator a new propane tank still same issue submitted a support form still having heard from them.
Response from blackstoneproducts.comBy Customer Support, February 28, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out, and are sorry that two of your burners were having issues. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Posted by: D.S.
from Georgia
Verified Purchase:Yes
Disappointed when I saw my griddle for the first time! Looked like someone had pieced the box back together and loosely taped it back up, almost like they wanted to just ship the messed up griddle out as to not loose the sale! Just my opinion not a fact.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, March 6, 2025
Thank you for leaving a review. We apologize for the wait in getting back to you and appreciate your patience. Our team does their best to package our products thoroughly, but unfortunately while in transit slight damage can occur.
I assure you that we do not ship out previously returned or damaged griddles. If you have any concerns or damage to your griddle we would love to help you. Please reach out to us at support@blackstoneproducts.com
I assure you that we do not ship out previously returned or damaged griddles. If you have any concerns or damage to your griddle we would love to help you. Please reach out to us at support@blackstoneproducts.com
Written by a customer while visiting blackstoneproducts.com
Posted by: MattyIce
from St. Louis, MO
Gender:Male
Verified Purchase:Yes
Awesome griddle, lots of cooking space and cooks quickly!
I would recommend this to a friend!
Response from blackstoneproducts.comBy Customer Support, March 6, 2025
Thank you for the review! We are glad to hear you enjoy griddling.
If you have any questions, please reach out to us!
Happy Griddling!
If you have any questions, please reach out to us!
Happy Griddling!
Written by a customer while visiting blackstoneproducts.com
Posted by: Luke M
from Boise, ID
Gender:Male
Verified Purchase:Yes
You’ll wonder how you’ve gone this long without one after using it. The sky is the limit with this thing. So far I’ve only used it twice, but having the ability to cook everything you need in one surface is an absolute game changer. If you’re in the fence about getting one, pull the trigger already. You will NOT regret it. Life will never be the same again and that’s for the better. Excellent product.
I would recommend this to a friend!
Response from blackstoneproducts.comBy Customer Support, March 6, 2025
Thank you for the review! We are glad to hear you enjoy griddling.
If you have any questions, please reach out to us!
Happy Griddling!
If you have any questions, please reach out to us!
Happy Griddling!
Written by a customer while visiting blackstoneproducts.com