Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Average customer rating
4.6
(3,319 Reviews)
Rating breakdown 3,319 reviews
5 Stars
2,510
4 Stars
553
3 Stars
154
2 Stars
48
1 Star
54
86%of customers recommend this product.
(
25 out of
29)
Customer Reviews for Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Customer Rating
3
Out of box
on January 22, 2026
Posted by: Jeff D
Have not used product to date.
Assembled yesterday.
Recommend two people to assemble the 36 inch unit.
Recommend two people to assemble the 36 inch unit.
Response from blackstoneproducts.comBy Customer Support, January 22, 2026
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great cooking appliance
on January 24, 2026
Posted by: Alejandro C
Love cooking here! It’s so fun and easy to use. We make so many different dishes here from breakfast to dinner!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Looking forward to my first cooking experience
on January 24, 2026
Posted by: Rosalie B
Just putting together now! Look forward to using my new Blackstone
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it!
on January 24, 2026
Posted by: Jennifer R
This is our 2nd Blackstone so we know it’s going to be good!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
First day
on January 24, 2026
Posted by: Jake M
Setup was easy enough, seasoning went ok, and the first meal turned out great!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great cook top
on January 25, 2026
Posted by: Richard S
Super easy to cook on and clean. Love the slide shelves
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Build and first fire up
on January 26, 2026
Posted by: Dan W
Build waa great everything went together easy. Seasoning the plate was a little tricky but followed instructions easily enough. First cook was ok some food stuck to the plate but im sure it will vet better with time.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Randomly goes into low flame mode, not dependable
on January 26, 2026
Posted by: Jonathan H
I have two family members with the very same model and all three of us have experienced the same problem with our blackstones. Sometimes, entirely unpredictably, the flames will all suddenly get very low/barely on regardless of how high the dials are set. It’s hard to notice that it happened but the grill cools down and the food doesn’t cook right. The remedy we have found seems to be that the hose to the LP tank needs to be disconnected and reconnected and the unit restarted. I have ruined some good steaks and other expensive meats due to this problem. I expected better of the Blackstone brand! Overall though, when it works, it’s amazing. I seasoned mine perfectly and always properly maintain it so other than the problem mentioned above it’s a great product and I use it several times weekly.
Response from blackstoneproducts.comBy Customer Support, January 26, 2026
Thank you for leaving us a review! We are glad to hear that you are enjoying your griddle and apologize for the continuous issue with low flame. It sounds like once you reset the regulator things go back to normal, this could be a result of how much you open the propane tank to begin with. One of our support agents has reached out to you via email to discuss this issue.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com