Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Average customer rating
4.6
(3,588 Reviews)
Rating breakdown 3,588 reviews
5 Stars
2,718
4 Stars
596
3 Stars
164
2 Stars
50
1 Star
60
85%of customers recommend this product.
(
28 out of
33)
Customer Reviews for Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Customer Rating
5
Grille
on August 11, 2025
Posted by: Joseph D
Nice grill but a little bit cheaper construction than my original 36” BlackStone
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Slide out shelf issues
on August 11, 2025
Posted by: Bailey O
On the slide out shelf, the connector piece was bent in welding and cannot attach to the side. That’s disappointing in a brand new grill.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it
on August 11, 2025
Posted by: Kayla B
So much better cooking outside and food taste amazing.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Brand new griddle
on August 11, 2025
Posted by: Justin N
Love it
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Finally joined the club
on August 11, 2025
Posted by: Paul J
Easy to put together and season. Can’t wait to start cooking!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Burners won’t light
on August 12, 2025
Posted by: Damian R
Just received my griddle and only the first burner will ignite. Regulator sounds like it’s sucking air and First burner has flareups when the other burners are turned on.
Response from blackstoneproducts.comBy Customer Support, September 23, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Defective parts out of box
on August 12, 2025
Posted by: Matt S
Just putting together my first Blackstone purchase. The holes for the acorn nuts are slightly off to where the nuts rub the side trying to tighten them down, and the shelf hooks has a missing washer and one of the hooks itself isn’t even threaded to accept the wing nut
Response from blackstoneproducts.comBy Customer Support, September 29, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Starter does not work
on August 12, 2025
Posted by: Bob K
from NJ
Gender:Male
The button to light the griddle has no effect. So I had to come up with a tricky way to do it since the propane thing is deep inside the workings. Other than that, this thing cooks very well, but I have yet to find a reason to use it (other than to test it out) because a frying pan is so much easier. Basically a waste of space and money. And time.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, August 19, 2025
Thank you for leaving us a review! We are sorry to hear that your ignitor is not working properly!
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com