Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Average customer rating
4.6
(2,878 Reviews)
Rating breakdown 2,878 reviews
5 Stars
2,151
4 Stars
500
3 Stars
136
2 Stars
43
1 Star
48
86%of customers recommend this product.
(
25 out of
29)
Customer Reviews for Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Customer Rating
2
Disappointed
on May 19, 2024
Posted by: Kameron C
I just bought this thing and cooked on it once. The paint on the hood is already peeling off.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Bought New & Missing Parts
on May 20, 2024
Posted by: Kyle C
Just bought my grill and turns out I’m missing the 4 control knobs.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
My Blackstone
on May 26, 2024
Posted by: Dominick S
Missing screws to left shelf, it wasn’t in the packaging
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Christmas came a little early
on May 30, 2024
Posted by: Leonard B
Thank you Santa, Just what I Always Wanted. Looks Great. Now can you Deliver me some Food to Cook on it?
Written by a customer while visiting blackstoneproducts.com
Posted by: Anonymous
from Lorain, Ohio
Gender:Male
Verified Purchase:Yes
I love this thing but there are a few thing you cannot cook. I have been a charcoal guy for many years! But since getting my blackstone I would say. I use my backstone 95% of the time and charcoal grill 5% of the time.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Love it but some quality issues
on June 2, 2024
Posted by: Robin G
Been wanting one for years and everything works well functionally. However, after only two uses the coating on the inside of the hood is peeling
Response from blackstoneproducts.comBy Customer Support, February 28, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out, we are truly sorry this happened. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Posted by: Matt
from Moweaqua, IL
Gender:Male
Verified Purchase:Yes
Great griddle, but some issues with construction. Assembly was quick and relatively painless. Had to improvise immediately, though. The metal shield on the underside of the burner chamber had three of the four rivets missing/failed. I had stainless hardware that let me repair this, so no big deal. One of the burner adjustment knobs is broken; the orange indicator trim piece will not stay snapped in place; the retaining tab on the knob is broken.
I love cooking on it, though. Seasoning was a breeze and I’m having a blast working with learning a new cooking mode. I wish the construction was better considering the cost.
I would recommend this to a friend!
Response from blackstoneproducts.comBy Customer Support, March 4, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Great Griddle AFTER Sticker Adhesive Removal
on March 15, 2025
Posted by: NSebora82
from Appleton, WI
Gender:Male
I’ve used Blackstone Griddles before purchasing a new 36 inch with hood and love using them.
There are literally thousands of complaints about removing sticker adhesives. Why do you continue to do this? Do you think your customers want to waste their time doing this? SMH
There are literally thousands of complaints about removing sticker adhesives. Why do you continue to do this? Do you think your customers want to waste their time doing this? SMH
I would recommend this to a friend!
Response from blackstoneproducts.comBy Customer Support, April 7, 2025
We appreciate your feedback about the stickers on our unit and apologize for the tedious residue. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com