Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Average customer rating
4.5
(1,632 Reviews)
Rating breakdown 1,632 reviews
5 Stars
1,144
4 Stars
321
3 Stars
101
2 Stars
33
1 Star
33
88%of customers recommend this product.
(
22 out of
25)
Customer Reviews for Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Customer Rating
5
3rd blackstone
on May 28, 2024
Posted by: Donald H
First a yard sale 4 burner one that had to be cleaned and reseasoned. Then a 2 burner for camping & now a 4 burner cause wife's a carnivore.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Christmas came a little early
on May 30, 2024
Posted by: Leonard B
Thank you Santa, Just what I Always Wanted. Looks Great. Now can you Deliver me some Food to Cook on it?
Written by a customer while visiting blackstoneproducts.com
Posted by: Anonymous
from Lorain, Ohio
Gender:Male
Verified Purchase:Yes
I love this thing but there are a few thing you cannot cook. I have been a charcoal guy for many years! But since getting my blackstone I would say. I use my backstone 95% of the time and charcoal grill 5% of the time.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Love it but some quality issues
on June 2, 2024
Posted by: Robin G
Been wanting one for years and everything works well functionally. However, after only two uses the coating on the inside of the hood is peeling
Response from blackstoneproducts.comBy Customer Support, February 28, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out, we are truly sorry this happened. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Posted by: Matt
from Moweaqua, IL
Gender:Male
Verified Purchase:Yes
Great griddle, but some issues with construction. Assembly was quick and relatively painless. Had to improvise immediately, though. The metal shield on the underside of the burner chamber had three of the four rivets missing/failed. I had stainless hardware that let me repair this, so no big deal. One of the burner adjustment knobs is broken; the orange indicator trim piece will not stay snapped in place; the retaining tab on the knob is broken.
I love cooking on it, though. Seasoning was a breeze and I’m having a blast working with learning a new cooking mode. I wish the construction was better considering the cost.
I would recommend this to a friend!
Response from blackstoneproducts.comBy Customer Support, March 4, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Posted by: Anonymous
Verified Purchase:Yes
My Griddle came with a broken heat shield and a dented front panel. Not a big deal. The one star comes from me emailing support about it and not receiving any response for two weeks now. So I assume the griddle being broken is how it was supposed to be.
Response from blackstoneproducts.comBy Customer Support, March 4, 2025
We are sorry you didn’t hear back as quickly as you’d hoped. We typically respond within two business days depending on whether or not we are in our busy season. We’ve been making multiple changes to both our team size and hours to ensure we can get faster response times moving forward.
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Not used
on May 23, 2024
Posted by: Margaret H
How can I give a description when I haven’t used it yet?
Written by a customer while visiting blackstoneproducts.com
Posted by: Ryan
from Birmingham, Al
Gender:Male
Verified Purchase:Yes
Love the griddle but reveived no knobs are screws so now going on almost a month before I can even use it. Spent the amount I did this is very disappointing
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com