Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Average customer rating
4.5
(1,632 Reviews)
Rating breakdown 1,632 reviews
5 Stars
1,144
4 Stars
321
3 Stars
101
2 Stars
33
1 Star
33
88%of customers recommend this product.
(
22 out of
25)
Customer Reviews for Blackstone - Original 36-in. Outdoor Omnivore Griddle with Hood and Folding Shelves - Black
Customer Rating
1
Hearing and smelling gas
on May 25, 2024
Posted by: David M
Just bought this grill with “expert assembly”. Upon tying to use it for the first time I hear and smell gas every time I open the valve on the propane tank. First time experiencing this with a grill.
Response from blackstoneproducts.comBy Customer Support, March 4, 2025
Thank you for leaving a review. We apologize for the wait in getting back to you and appreciate your patience. We are sorry to hear that your regulator is leaking. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Failed to ignite or stay lit
on June 13, 2024
Posted by: Jojo
from Pelham, NY
Gender:Male
After assembly and hooking up propane (with damaged paper towel holder and lid handle), went to season the griddle - igniter did not work, but lit by hand. Burners stayed on high for about two minutes before going to low and then getting blown out. Reset coupling to propane tank, tried again, same result. Did everything again, same result. Looks nice, just doesn’t work at all.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, March 4, 2025
Thank you for this review! We apologize for this situation. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Assembly
on May 12, 2024
Posted by: Jason R
Assembly was easy to follow, some hardware requires a stubby screw driver as the area is tight. My hood lip that rests on the griddle edge while closed, is bent in multiple spots. This causes the lid to sit unevenly when closed.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Excited, but off to a rough start
on May 19, 2024
Posted by: Gregory M
This is my first official “Blackstone” I’ve had a couple table top knock offs that I’ve loved. So today we graduated to a 36” model 2322! Assembly was simple but disappointing, the thumbscrew that attaches the lower shelf does not align with the crossbar. Very frustrating.
Written by a customer while visiting blackstoneproducts.com
Posted by: Annoyed
from MN
Gender:Female
Verified Purchase:Yes
Not very happy about the condition my griddle arrived in. The box was damaged and the griddle is rusty. I have submitted a ticket 4 times and still haven't heard anything and I ordered it 6/11/24. A little annoyed.
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com
Posted by: Anonymous
from Virginia
Gender:Male
Verified Purchase:Yes
Best grill I have ever owned. I would never own anything else
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Disappointed
on May 19, 2024
Posted by: Kameron C
I just bought this thing and cooked on it once. The paint on the hood is already peeling off.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Bought New & Missing Parts
on May 20, 2024
Posted by: Kyle C
Just bought my grill and turns out I’m missing the 4 control knobs.
Written by a customer while visiting blackstoneproducts.com