Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. 4-Burner Outdoor Omnivore Griddle with Dual Side Shelves - Black
Average customer rating
4.5
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
332
4 Stars
77
3 Stars
27
2 Stars
14
1 Star
18
62%of customers recommend this product.
(
13 out of
21)
Customer Reviews for Blackstone - Original 36-in. 4-Burner Outdoor Omnivore Griddle with Dual Side Shelves - Black
Customer Rating
5
Easy Assembly
on April 9, 2024
Posted by: Kim M
The assembly was quick and easy. One person can do it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Griddle top is uneven and not level
on May 10, 2024
Posted by: Trevor H
Griddle top is not level and rocks from corner to corner on a level surface.
Response from blackstoneproducts.comBy Customer Support, February 25, 2025
Thank you for leaving us a review! We are sorry to hear that your griddle top arrived warped. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great products!
on June 27, 2024
Posted by: Pearce369
from Florida
Gender:Male
I have multiple products one over 8 years old. No issues at all!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Posted by: Unknown
from Florida
Gender:Male
Verified Purchase:Yes
Parts missing. Rivet popped. Lack of instructions.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, May 9, 2024
We are sorry it arrived that way! It looks like our team reached out and ordered everything you would need to get that fixed. We hope you have been able to enjoy your griddle since then.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Flimsy materials
on June 22, 2024
Posted by: Fixurcar68
from Rochester NY
Gender:Male
Haven’t even used it and shelf fell off one side and bent
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, February 25, 2025
Thank you for leaving us a review! We are sorry to hear that your shelf did not hold up. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Just arrived
on May 4, 2024
Posted by: Timothy C
Have not used it yet but it was easy to put together will season in the morning and cant wait to use
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love this griddle
on June 29, 2024
Posted by: Mike
from Piermont, NH
Gender:Male
I’ve had this griddle for about a year! I have replaced my gas grill with it and absolutely love it! Lots of recipes on YouTube by blackstone too!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Rusts no matter what
on January 23, 2025
Posted by: Tsaints26
from Missouri
Gender:Female
I had my blackstone a few months it was always kept covered and cleaned. It started rusting and wouldn't stop..before 4 months of use it was total garbage and unusable. I contacted blackstone they referred me to a YouTube cleaning video..no help..no replacement even though it was registered under warranty. Garbage product and garbage company. I uploaded a pic you'll see the cover I took off next to.it.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, Customer Support, February 6, 2025
Thank you for your review. Rust is not covered under the warranty and is completely removeable and preventable. If you are still experiencing issues with rust, reach back out to our team for further assistance at support@blackstoneproducts.com
Written by a customer while visiting blackstoneproducts.com