Customer reviews from blackstoneproducts.com
Blackstone - Original 36-in. 4-Burner Outdoor Omnivore Griddle with Dual Side Shelves - Black
Average customer rating
4.5
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
332
4 Stars
77
3 Stars
27
2 Stars
14
1 Star
18
62%of customers recommend this product.
(
13 out of
21)
Customer Reviews for Blackstone - Original 36-in. 4-Burner Outdoor Omnivore Griddle with Dual Side Shelves - Black
Customer Rating
5
Easy to put together
on December 27, 2024
Posted by: Kevin B
Very easy to put it together.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Poor customer service
on December 27, 2024
Posted by: Robert C
Griddle had a defective part and I could not complete the assembly. Now it’s all over my garage floor so I need to pack it all up and return it
Response from blackstoneproducts.comBy Customer Support, February 27, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Assembly
on December 27, 2024
Posted by: Wayne C
Washers need better identification when assembling.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love this griddle!
on December 27, 2024
Posted by: Christina H
Only used it once and I can't wait to use it again!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Down Home
on December 28, 2024
Posted by: Kevin M
Bought this for our cabin retreat. So far so good!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Overall good
on December 28, 2024
Posted by: Christopher Q
Had to fix rivets holding silver pan in place but overall good
Response from blackstoneproducts.comBy Customer Support, February 21, 2025
Thank you for leaving us a review! We are sorry to hear that the rivets came broken on your heat shield.
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great Griddle
on December 28, 2024
Posted by: Sebastien P
My wife gifted me my first griddle and it's been great so far. It gets hot quickly, heats evenly, cleans easily, overall great product.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Defective shelf part
on December 28, 2024
Posted by: Tristan L
Screw threads are missing from one shelf so I cannot install it on the grill.
Response from blackstoneproducts.comBy Customer Support, February 26, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com