Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(3,263 Reviews)
Rating breakdown 3,263 reviews
5 Stars
2,400
4 Stars
599
3 Stars
179
2 Stars
41
1 Star
44
84%of customers recommend this product.
(
36 out of
43)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
5
Quality Lives Up To Its Name
on May 9, 2026
Posted by: Larry M
I actually haven't used it yet. Getting ready to season it now. High quality parts, not cheap metal anywhere. Heavy duty stuff, I where that reputation comes from. Very pleased with that!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Nice
on May 8, 2026
Posted by: Nubia P
I have not used yet but it seems very nice. Easy to assemble.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Blackstone
on May 8, 2026
Posted by: Aaron C
Awesome
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
New Griddle!
on May 8, 2026
Posted by: Sloane D
Got a new griddle assembly went well, but the handle threads were not don’t all the way and cannot get the handle fully tight
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Grill not igniting
on May 8, 2026
Posted by: Bode D
Very frustrating that my new griddle is not working. Need support asap. Will not ignite and is only sparking
Response from blackstoneproducts.comBy Customer Support, May 11, 2026
Thank you for this review! We apologize for this situation. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
First Time Owner
on May 8, 2026
Posted by: George T
Just getting set up, pretty easy, good instructions, very well packaged. Can’t wait for the first smash burger!!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it already
on May 8, 2026
Posted by: Toby H
I have set it up and gotten it ready, our first meal cooked on it was amazing!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Handle screw won’t thread
on May 8, 2026
Posted by: Kyle L
Screw on right side of handle won’t thread into place fully
Written by a customer while visiting blackstoneproducts.com