Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,575 Reviews)
Rating breakdown 2,575 reviews
5 Stars
1,855
4 Stars
504
3 Stars
143
2 Stars
36
1 Star
37
83%of customers recommend this product.
(
34 out of
41)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
5
Excellent griddle
on March 10, 2026
Posted by: Robert F
Seems like an excellent griddle. Solid construction and relatively easy to assemble
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Haven’t used it yet but, it looks great!
on March 11, 2026
Posted by: John C
Just put it together and I can’t wait to try it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it
on March 25, 2026
Posted by: Nathan S
Got this grill about a week ago, so far, love it! Performs as expected.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Can’t wait
on April 8, 2026
Posted by: Emma T
Easy to assemble, can’t wait to use it!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Blackstone lives up to its rrputation
on April 12, 2026
Posted by: Michele M
Wish I had bought it sooner. What a great product. Assembly was easy. Food tastes delicious. First tho g I cooked was bacon. It was delicious!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Griddle
on April 13, 2026
Posted by: Asher P
Pretty easy setup except the bolt to hold the tank isn’t drilled out to hold the pin securely
Response from blackstoneproducts.comBy Customer Support, April 16, 2026
Thanks for your review—we’re sorry to hear about your experience. Our support team has reached out via email to assist and resolve this for you. We look forward to connecting with you soon.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Bottom pan bent
on June 21, 2024
Posted by: Eric M
The bottom pan that holds the legs over, the hole doesn’t line up for me to feed the screw properly. I have it wedged in right now and writing a formal request
Written by a customer while visiting blackstoneproducts.com
Posted by: Bo Netz
from Washington State
Gender:Male
Verified Purchase:Yes
I probably won’t be purchasing another Blackstone griddle. Due to poor manufacturing of the parts, it took extreme effort to get the grill assembled. The stabilizing shelf did not fit into place without being bent. Also, one of the screws that needed to be loosened to install the side shelves was stripped when the base unit was put together at the factory. I needed to use a drill and screw remover to back out the screw. It was definitely cross-threaded. The next day got a replacement screw at the hardware store. Thanks Blackstone for turning the ‘30 minute assembly’ into a multiple day event. I got the griddled assembled and it seems to work, but the assembly process left me fuming.
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com