Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,575 Reviews)
Rating breakdown 2,575 reviews
5 Stars
1,855
4 Stars
504
3 Stars
143
2 Stars
36
1 Star
37
83%of customers recommend this product.
(
34 out of
41)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
1
New Griddle won’t start
on June 2, 2025
Posted by: Jennifer P
Just got this new griddle with a hood for a gift and it will not start
Response from blackstoneproducts.comBy Customer Support, September 8, 2025
Thank you for this review! We apologize for this situation. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Stopped working
on June 15, 2025
Posted by: Kristine A
Stopped working after one season with very light use
Response from blackstoneproducts.comBy Customer Support, August 22, 2025
Thank you for this review! We apologize for this situation. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Impossible to build
on September 3, 2025
Posted by: Drew P
Poor design. Screw holes in the most inconvenient locations
Response from blackstoneproducts.comBy Customer Support, October 8, 2025
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Easy assembly
on November 8, 2025
Posted by: Patrick M
The manual said 30 minutes for assembly, it was pretty darn close.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
28” grill with hood
on November 11, 2025
Posted by: Lisa P
Love this grill! Perfect size for a family of 4. We’ve made breakfast, lunch and dinner on it! Easy to assemble.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Griddle anniversary
on November 23, 2025
Posted by: Ray V
28” Blackstone griddle is a gift for my anniversary from my wife.
It’s fun and easy to use and allows you to cook so many different meals!
Cooks fast and is easy to clean.
It’s fun and easy to use and allows you to cook so many different meals!
Cooks fast and is easy to clean.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Rust
on December 25, 2025
Posted by: Marlena
from Houston tx
Gender:Female
Im not very happy with it.it has a very good presentation and i was very happy to purchase one, but no mater how I clean it it always ends up rusty and its too complicated to clean every
time due to the rust. I've seen videos and tutorials on how to clean it. The maintenance is to much.
time due to the rust. I've seen videos and tutorials on how to clean it. The maintenance is to much.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, January 14, 2026
Thank you for leaving us a review! We are sorry to hear about the continuous issues with rust on your griddle plate. That is definitely not fun to deal with! One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Igniter not working
on March 9, 2026
Posted by: Anthony A
Igniter not working
Response from blackstoneproducts.comBy Customer Support, March 10, 2026
Hello, and thank you for leaving a review! It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com