Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(1,649 Reviews)
Rating breakdown 1,649 reviews
5 Stars
1,161
4 Stars
333
3 Stars
100
2 Stars
27
1 Star
28
84%of customers recommend this product.
(
31 out of
37)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Posted by: Bo Netz
from Washington State
Gender:Male
Verified Purchase:Yes
I probably won’t be purchasing another Blackstone griddle. Due to poor manufacturing of the parts, it took extreme effort to get the grill assembled. The stabilizing shelf did not fit into place without being bent. Also, one of the screws that needed to be loosened to install the side shelves was stripped when the base unit was put together at the factory. I needed to use a drill and screw remover to back out the screw. It was definitely cross-threaded. The next day got a replacement screw at the hardware store. Thanks Blackstone for turning the ‘30 minute assembly’ into a multiple day event. I got the griddled assembled and it seems to work, but the assembly process left me fuming.
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
New Blackstone
on May 12, 2024
Posted by: Joseph H
Got my blackstone in and the bottom shelf did not line up with the screw hole. So skipping that step to proceed to put together blackstone its legs collapse and bend the self. Very upset with quality so far.
Written by a customer while visiting blackstoneproducts.com
Posted by: Ryan
Gender:Male
Verified Purchase:Yes
I had to bend one of the leg brackets to build the grill. The predrilled holes did not line up correctly.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Bolts are Holes are not aligned properly for install
on June 13, 2024
Posted by: Justin G
When I was assembling , One of the bolts is not machine drilled properly/lined up properly so I cannot install one of the bolts to keep the grill sturdy. I have not cooked on the grill yet hopefully something can be done to fix this issue. The grill has already been put together minus this one bolt will not screw in. I don’t know if I should send it back or if you guys can send somebody to address this issue or give me credit.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Easy together and simple to season
on June 6, 2024
Posted by: Tom C
My first griddle went together easy and was a breeze to season
Written by a customer while visiting blackstoneproducts.com
Posted by: Keith
from MI
Gender:Male
Verified Purchase:Yes
The corners still do not get hot enough to season. It would be better with a third burner.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Orifice
on May 31, 2024
Posted by: Steve H
I was replacing the orifice for natural gas and the valve crumpled apart. Now I need a replacement and can only find 36in., I have a 28 in. griddle. We will see how this process goes.
Written by a customer while visiting blackstoneproducts.com
Posted by: Grammy
from Los Angeles, CA
Gender:Female
Verified Purchase:Yes
My son and daughterinlaw are thrilled with this gift. Cooks evenly and perfect size!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com