Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(3,261 Reviews)
Rating breakdown 3,261 reviews
5 Stars
2,399
4 Stars
598
3 Stars
179
2 Stars
41
1 Star
44
84%of customers recommend this product.
(
36 out of
43)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
3
Not the easiest set up
on June 17, 2026
Posted by: Tifini H
We had a number of screws that just did not seem to want to go where they needed to, the stabilizer tray was a real b ***
We haven’t actually gotten to us it yet, so the star rating will probably improve but set up could cause a divorce
We haven’t actually gotten to us it yet, so the star rating will probably improve but set up could cause a divorce
Response from blackstoneproducts.comBy Customer Support, June 18, 2026
We appreciate your feedback. We are always looking for ways to improve our product and our processes. We are so sorry to hear of your assembly issues. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Finally got my blackstone
on June 17, 2026
Posted by: Isidro M
Can’t wait to use it and make delicious food for my family
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
love it!
on June 17, 2026
Posted by: Nicole O
My boys have never cooked before we got this! We all love and enjoy using it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Time to eat!!!
on June 17, 2026
Posted by: Robert C
Perfect timing!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
It's my second time purchasing a Blackstone grill. Love it.
on June 17, 2026
Posted by: Bruce T
I like that it comes preseason.
The first one i purchased wasn't and did not come with a built-in cover.
The first one i purchased wasn't and did not come with a built-in cover.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
28in with hood
on June 17, 2026
Posted by: Courtney W
I really love being able to cook everything at once but the grill gets rusty so quickly and I’ve followed all the steps to the tea even got the required Blackstone seasoning and conditioning and it’s still rust so I’m constantly having to burn it down and remove all the rust.
Response from blackstoneproducts.comBy Customer Support, June 17, 2026
Thank you for your review. We’re sorry to hear about your experience. A member of our support team has contacted you via email to help resolve this issue. We look forward to your response.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
New to Blackstone
on June 16, 2026
Posted by: Matt H
Setup was simple and easy. Seems to be well designed and built.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it
on June 16, 2026
Posted by: Craig H
Absolutely best grill ever!
Written by a customer while visiting blackstoneproducts.com