Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,897 Reviews)
Rating breakdown 2,897 reviews
5 Stars
2,110
4 Stars
549
3 Stars
159
2 Stars
38
1 Star
41
83%of customers recommend this product.
(
35 out of
42)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
4
Made poorly
on December 26, 2025
Posted by: Adrian N
Dent on hood, scratches, and holes did not align properly. It was a pain to put together.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Product
on December 26, 2025
Posted by: Brett R
Everything is in great condition very easy to set up very pleased
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
28" Griddle with hood
on December 26, 2025
Posted by: Emma L
It was user friendly from setup, seasoning, and cooking on it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Chef Till
on December 26, 2025
Posted by: Amorn T
New to griddling...So far so good! Looks outstanding! ( black screen and nuts were just ok.)
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
First impression.
on December 26, 2025
Posted by: Jarret W
While I used friends and families blackstones before they have been great. However, just opening mine (accessories and griddle) some accessories were bent or broken at the welding joints and pieces of the griddle it’s self e.g., the handles washers were bent… it seems there is a quality control issues.
Response from blackstoneproducts.comBy Customer Support, January 12, 2026
Thank you for leaving us a review! We are sorry to hear about the damage to your unit and accessories. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great product!
on December 26, 2025
Posted by: Benett M
I use the grill all summer it’s fantastic I have no complaints.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
My Blackstone
on December 26, 2025
Posted by: Teresa H
I love the newer style. Always enjoy using my grille.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great Christmas Present
on December 26, 2025
Posted by: Jim L
Just got the griddle assembled. Pretty simple assembly with two people.
Looking forward to burning it in and putting it to good use!
Looking forward to burning it in and putting it to good use!
Written by a customer while visiting blackstoneproducts.com