Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,897 Reviews)
Rating breakdown 2,897 reviews
5 Stars
2,110
4 Stars
549
3 Stars
159
2 Stars
38
1 Star
41
83%of customers recommend this product.
(
35 out of
42)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
4
Christmas gift
on December 25, 2025
Posted by: Patrick S
Easy set up on grill. Presently seasoning it. Only concern is quality control. I have a braised over hole on cooktop. Not sure if this is going to be a problem
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Griddle 28 with hood
on December 25, 2025
Posted by: Kyle M
Great grill so far got the accessory kit with and it has some much. Only 4 stars due to when my griddle arrived and finally opened it the handle on the hood has paint missing in a spot but overall very great griddle
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Christmas present
on December 25, 2025
Posted by: John W
Took about 2 hours to put together, one wheel hole didnt line up but easy fix. Everything fits nice and tight. Accessories mount very easy and snug with plenty of rail space.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Excellent grill.
on December 25, 2025
Posted by: James L
This is our first Blackstone griddle. It's awesome!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Just assembled
on December 25, 2025
Posted by: Brandon R
Fairly easy but with only 1 person it took me 1.5 hrs
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Used it once
on December 25, 2025
Posted by: Mark R
Assembly out of the box was surprisingly easy. Cooked smash burgers after seasoning the griddle and they were great. Clean up in a few minutes. Pleased so far.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Wobble
on December 25, 2025
Posted by: Nathaniel B
Overall happy with my purchase but out of the box the griddle top wobbles and does not lock into the base on a flat surface.
Response from blackstoneproducts.comBy Customer Support, January 15, 2026
Thank you for leaving us a review! We are sorry to hear about the griddle plate on your unit wobbling. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
First time
on December 25, 2025
Posted by: Derek R
Easy set up! Seasoning is done first meal on the 27th ready to go!
Written by a customer while visiting blackstoneproducts.com