Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,392 Reviews)
Rating breakdown 2,392 reviews
5 Stars
1,723
4 Stars
462
3 Stars
137
2 Stars
36
1 Star
34
82%of customers recommend this product.
(
33 out of
40)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
5
Easy Setup
on December 24, 2025
Posted by: Troy H
30 minutes to assemble, seasoned and ready to cook.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
First Griddle
on December 25, 2025
Posted by: Randy M
My wife gave me my first griddle for Christmas this year. The assembly instructions were very clear and now we’re ready to cook!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Christmas gift
on December 25, 2025
Posted by: Patrick S
Easy set up on grill. Presently seasoning it. Only concern is quality control. I have a braised over hole on cooktop. Not sure if this is going to be a problem
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Rust
on December 25, 2025
Posted by: Marlena
from Houston tx
Gender:Female
Im not very happy with it.it has a very good presentation and i was very happy to purchase one, but no mater how I clean it it always ends up rusty and its too complicated to clean every
time due to the rust. I've seen videos and tutorials on how to clean it. The maintenance is to much.
time due to the rust. I've seen videos and tutorials on how to clean it. The maintenance is to much.
No, I would not recommend this to a friend.
Response from blackstoneproducts.comBy Customer Support, January 14, 2026
Thank you for leaving us a review! We are sorry to hear about the continuous issues with rust on your griddle plate. That is definitely not fun to deal with! One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Griddle 28 with hood
on December 25, 2025
Posted by: Kyle M
Great grill so far got the accessory kit with and it has some much. Only 4 stars due to when my griddle arrived and finally opened it the handle on the hood has paint missing in a spot but overall very great griddle
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Christmas present
on December 25, 2025
Posted by: John W
Took about 2 hours to put together, one wheel hole didnt line up but easy fix. Everything fits nice and tight. Accessories mount very easy and snug with plenty of rail space.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Excellent grill.
on December 25, 2025
Posted by: James L
This is our first Blackstone griddle. It's awesome!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Just assembled
on December 25, 2025
Posted by: Brandon R
Fairly easy but with only 1 person it took me 1.5 hrs
Written by a customer while visiting blackstoneproducts.com