Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,309 Reviews)
Rating breakdown 2,309 reviews
5 Stars
1,663
4 Stars
446
3 Stars
133
2 Stars
34
1 Star
33
84%of customers recommend this product.
(
31 out of
37)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
5
It’s great
on August 30, 2025
Posted by: Joe D
I’m loving my new Blackstone. P
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Love it but Grill surface is not level and wobbles
on August 31, 2025
Posted by: Linda S
Hello, we were very excited to get our 28” grill with hood put together and ready for a Labor Day cookout. But sadly the cook surface is not steady and solid. After sitting it into the pre-assigned holes, we found that it wobbles. Can you please tell us how this can be remedied?
Response from blackstoneproducts.comBy Customer Support, October 11, 2025
Thank you for leaving us a review! We are sorry to hear that your griddle plate is wobbling. One of our support agents has reached out to you via email so we can get this resolved for you. We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Grilling
on August 31, 2025
Posted by: Sean M
My Blackstone has made my grilling experience enjoyable and easy!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
first time use
on September 1, 2025
Posted by: Judy S
Happy with the griddle. Got it at end of summer savings. Experimented by cooking veggies and meats since cooler weather. Hot summer temps kept me from wanting to be outside.
Satisfied customer.
Satisfied customer.
Response from blackstoneproducts.comBy Customer Support, September 19, 2025
Thanks for sharing! Cooler weather and delicious meals make the Blackstone even better.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great!
on September 2, 2025
Posted by: Drew H
Only a couple of cooks on my Blackstone but so far it’s outstanding.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Good product
on September 3, 2025
Posted by: Dennis M
Directions were easy to follow and am happy with the quality.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Impossible to build
on September 3, 2025
Posted by: Drew P
Poor design. Screw holes in the most inconvenient locations
Response from blackstoneproducts.comBy Customer Support, October 8, 2025
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Best Grill
on September 4, 2025
Posted by: Michael H
So happy I purchased this grill for our family. We all take a turn cooking on it. I never thought I would be a grilling machine.
Written by a customer while visiting blackstoneproducts.com