Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(3,416 Reviews)
Rating breakdown 3,416 reviews
5 Stars
2,517
4 Stars
623
3 Stars
188
2 Stars
41
1 Star
47
84%of customers recommend this product.
(
36 out of
43)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
5
Can’t wait to cook!
on March 13, 2025
Posted by: Anna C
Set up took an hr because I wanted to make sure everything was on right.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Poor Craftsmenship
on March 13, 2025
Posted by: Alex E
I just got a 28" Blackstone Griddle. I followed all unboxing and set up instructions to the T.
When I tried to fire up the grill only the burner on the left was working. I tried manually lighting the right burner to no fruition.
After tinkering around I found that the right burner assembly is missing a screw and wasn't hooked up to the propane line. This very minor but what are we doing guys??? Put the thing together correctly. If I didn't have any kind of experience fixing anything, I never would've figured this problem out on my own. Be better.
Response from blackstoneproducts.comBy Customer Support, May 30, 2025
We appreciate your feedback! We are so sorry to hear about the burner tube on your unit not being attached correctly this definitely should not have happened!
We are always looking for ways to improve our product and our processes. One of our support agents has reached out to you via email so we can make sure that everything is working properly for you moving forward.
We look forward to your reply!
We are always looking for ways to improve our product and our processes. One of our support agents has reached out to you via email so we can make sure that everything is working properly for you moving forward.
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
28 inch black stone
on March 12, 2025
Posted by: Linda L
Very nice easy to use. I like cooking on the griddle.
Response from blackstoneproducts.comBy Customer Support, March 13, 2025
We appreciate your review! We are glad to hear you love it.
If you have any questions, please reach out to us!
Welcome to the Griddle Nation!
If you have any questions, please reach out to us!
Welcome to the Griddle Nation!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
New Delivery
on March 12, 2025
Posted by: Carl T
Happily just received the new griddle. Assembly was a breeze.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Very nice!
on March 12, 2025
Posted by: John W
Heard about these for quite some time. Now finally have one for my own.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Excited to use this grill!
on March 11, 2025
Posted by: Daniel C
I have a traditional propane grill and a pellet smoker, but I think I am most excited to add this Blackstone to my grilling Arsenal. I’ve tried using cast-iron skeleton and other toppers for my propane grill, but it always ends up being such a mess so the Blackstone will be a great addition to the grill fam!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Excellent
on March 11, 2025
Posted by: Gary R
Excited to use the new black stone.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great first griddle
on March 10, 2025
Posted by: Kevin A
Big fan of my 28” Blackstone. Great griddle to learn on
Response from blackstoneproducts.comBy Customer Support, April 1, 2025
Thanks for the review! We hope you enjoy your first cook. Let us know if you have any questions!
Written by a customer while visiting blackstoneproducts.com