Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(3,267 Reviews)
Rating breakdown 3,267 reviews
5 Stars
2,401
4 Stars
601
3 Stars
180
2 Stars
41
1 Star
44
84%of customers recommend this product.
(
36 out of
43)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
5
So Far, So Good!!
on December 22, 2024
Posted by: Casey F
Easy and convenient, does the trick and can't wait to see how durable it will be. Great looking also!!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Nice griddle.
on December 22, 2024
Posted by: Thomas C
Have not used it yet, but it seems to be built well.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
New Blackstone
on December 21, 2024
Posted by: Michelle S
While it was very easy to setup there are quite a few parts of the frame that are bent and dinged.
Response from blackstoneproducts.comBy Customer Support, February 7, 2025
Thank you for leaving us a review! We are sorry to hear that. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Long time coming
on December 21, 2024
Posted by: Manuel K
Best Xmas gift ever…absolutely amazing size and flexibility.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Love it but didn’t get free accessories kit
on December 21, 2024
Posted by: Karen B
Absolutely love the grill, but did not get accessory kit that it said it came with. It was quite a bummer.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Warranty
on December 21, 2024
Posted by: Teresa B
I cannot believe that your company will not even cover a one year plan and why make me go through the trouble to set it up for nothing!!! Disappointing 😕
Response from blackstoneproducts.comBy Customer Support, February 7, 2025
Thank you for leaving a review! We're sorry for any confusion, we offer a 1-year free manufacturer warranty from the date of purchase when you register your unit on our website.
https://4688310.extforms.netsuite.com/app/site/crm/externalcasepage.nl/compid.4688310/.f?formid=6&h=AAFdikaI4gmUtJWnoig29NakDWmJpfIp9uTOQH9PKwoNpskewRc&redirect_count=1&did_javascript_redirect=T
Any warranty purchased from retailers or from our site is an extended warranty on top of our free one. We hope this helps!
https://4688310.extforms.netsuite.com/app/site/crm/externalcasepage.nl/compid.4688310/.f?formid=6&h=AAFdikaI4gmUtJWnoig29NakDWmJpfIp9uTOQH9PKwoNpskewRc&redirect_count=1&did_javascript_redirect=T
Any warranty purchased from retailers or from our site is an extended warranty on top of our free one. We hope this helps!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
My First Griddle
on December 20, 2024
Posted by: Jay O
My wife talked me into giving up my hgrill for this 28 inch Blackstone. I wish she had done it sooner. Cooking is a breeze and cleanup is a lot easier. I Love it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Good so far
on December 19, 2024
Posted by: Francisco M
You guys should sent it installed it’s a pain to put it together. Jk it was easy I love it can’t wait to use it
Response from blackstoneproducts.comBy Customer Support, February 7, 2025
Thank you for the review! We hope that you'll be able to have some tasty meals with your unit. We're happy to hear that the assembly process went super easy! Please let us know if you need anything in the future and happy griddling!
Written by a customer while visiting blackstoneproducts.com