Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,320 Reviews)
Rating breakdown 2,320 reviews
5 Stars
1,671
4 Stars
448
3 Stars
133
2 Stars
35
1 Star
33
84%of customers recommend this product.
(
31 out of
37)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
5
Excited to get cooking!
on June 14, 2025
Posted by: Angela P
So excited to start cooking with our new Blackstone griddle!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Stopped working
on June 15, 2025
Posted by: Kristine A
Stopped working after one season with very light use
Response from blackstoneproducts.comBy Customer Support, August 22, 2025
Thank you for this review! We apologize for this situation. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Worried about rust
on June 15, 2025
Posted by: Jessica D
I love the grill but I recommend a cover a d reading the car instructions fully. Your grill will rust if you leave it dirty or wet! The rain got to mine while under the patio and the water got under the lid and I had no clue until I went to use. It was all rusted I had to do some series work to save it. Pre season your grill before use.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
great griddle
on June 15, 2025
Posted by: Julie C
It was easy to put together, seasoned perfectly and great to cook on thus far.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Just got it put together
on June 15, 2025
Posted by: John K
Little harder by yourself, but can be done.
Response from blackstoneproducts.comBy Customer Support, August 22, 2025
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Easy installation
on June 15, 2025
Posted by: Julie B
Didn’t take long at all and was able to do by myself
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Father’s Day
on June 15, 2025
Posted by: Pam L
Dad was very excited to open his gift!
All went well until we put the hood on, secured as best we could, rocks from front to back. Had to put a washer under the rear left corner to stop it from rocking.
All went well until we put the hood on, secured as best we could, rocks from front to back. Had to put a washer under the rear left corner to stop it from rocking.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
28’
on June 15, 2025
Posted by: Tanner S
Great product. The handle was a little bent upon opening the box but doesn’t effect the functionality
Written by a customer while visiting blackstoneproducts.com