Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6 out of 5
4.6
(2,321 Reviews)
Open Ratings Snapshot
Rating breakdown 2,321 reviews
5 Stars
1,672
4 Stars
448
3 Stars
133
2 Stars
35
1 Star
33
84%of customers recommend this product. 
(
31 out of 37
)
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Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
3 out of 5
3
Top is warped and oil runs to the sides
on June 6, 2025
Posted by: Heather P
Blackstone was great to work with and replaced our first griddle top because it was warped, the second one appears to be the same way.
Response from blackstoneproducts.comBy Customer SupportSeptember 4, 2025
Because our griddle tops are made of steel, heating and cooling will cause the metal to expand and contract. Naturally, this can cause minor warping. This may happen during the manufacturing process or during one of your first cooks. This is generally temporary, and as you use your griddle more, the top should flatten out. I recommend cooking on it about ten times to allow the top to get used to expanding and contracting. Minor warping should not affect the performance of your griddle. If we replaced your griddle before 10-20 cooks, there is a good chance that it would warp slightly as well due to the nature of expanding and contracting metal. Warping from expanding and contracting metal it is normal and should resolve itself naturally. In the meantime, you can put washers underneath the raised leg to keep the griddle top from rocking.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5 out of 5
5
Blackstone
on June 6, 2025
Posted by: Scott B
Warrenty
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5 out of 5
5
28” griddle with hood
on June 6, 2025
Posted by: Jennifer T
Easiest outdoor cooking. Love it for breakfast and poolside dinners
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5 out of 5
5
So far really rxcited
on June 6, 2025
Posted by: James K
Easy to put together. Instructions. Were mostly accurate
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5 out of 5
5
Amazing
on June 6, 2025
Posted by: Jesse T
I loved it I cooked smashed burgers and it definitely made the burgers taste amazing!!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4 out of 5
4
First Time
on June 7, 2025
Posted by: Glen G
The griddle of very hot.... so need to learn to tone it down.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5 out of 5
5
1st Blackstone
on June 7, 2025
Posted by: Carl B
My 1st Blackstone and I love the versatility and ease of use
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5 out of 5
5
The best!
on June 7, 2025
Posted by: Jory P
I was unsure about my balckstone at first, but after the first time I used it was hooked. It's a lot of fun and opens up the possibility to other meal ideas!
Written by a customer while visiting blackstoneproducts.com
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