Response from blackstoneproducts.comBy Customer Support, April 11, 2025
Thank you for the review! We hope that you'll be able to have some tasty meals with your unit. We're happy to hear that the assembly process was easy! Please let us know if you need anything in the future and happy griddling! Welcome to the Griddle Nation!
2 minor issues I ran into were 1.the legs with the wheels did not want to stay straight. Had to use the support shelve to hold in place. 2. When putting the shelves on i noticed the 2 screws below the 2nd set Ii installed were loose.
Love the grill, was a little disappointed about missing parts and screws. Hoping what I have holds up but so far a good grill. Leaving A three start for to missing parts.
Response from blackstoneproducts.comBy Customer Support, April 4, 2025
Thank you for leaving us a review! We are sorry to hear that you are missing parts. One of our support agents has reached out to you via email so we can get this resolved for you. We look forward to your reply!