Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(3,270 Reviews)
Rating breakdown 3,270 reviews
5 Stars
2,404
4 Stars
601
3 Stars
180
2 Stars
41
1 Star
44
84%of customers recommend this product.
(
36 out of
43)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
3
Screws to shelf
on May 14, 2025
Posted by: Tim H
The screws that go to the shelf are very poorly made. When you tighten it down the screwdriver slips almost every time.
Response from blackstoneproducts.comBy Customer Support, August 14, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Just what we needed
on May 14, 2025
Posted by: Denise k V
This is the perfect size for our new deck. It will allow us to do more cooking outside of the kitchen!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Easy assembly
on May 14, 2025
Posted by: Timothy H
Was able to put it together myself in less than an hour.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
So far so good
on May 14, 2025
Posted by: Daniel F
Easy to assemble and appears to have quality parts
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
New Stone!!!
on May 13, 2025
Posted by: Joel G
Can’t wait to over use this 28” Blackstone!!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Parts not fitting, needed adjustments
on May 13, 2025
Posted by: Guillaume G
Nice cooking surface but wobbly base, some parts were not fitting so had to get creative to keep it standing.
Response from blackstoneproducts.comBy Customer Support, August 14, 2025
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Having problems
on May 13, 2025
Posted by: Tracey S
Won this griddle at a nonprofit fundraiser. Used it twice and now we can’t get it to work. The igniter is working but it isn’t lighting. We’ve tried 3 working propane tanks. Also, the left knob is askew and we can’t fix it.
Response from blackstoneproducts.comBy Customer Support, August 4, 2025
Hello, and thank you for leaving a review! We appreciate you pointing this out. It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Anniversary gift
on May 13, 2025
Posted by: Frankie A
My wife got this for me for our anniversary. I live it
Written by a customer while visiting blackstoneproducts.com