Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,885 Reviews)
Rating breakdown 2,885 reviews
5 Stars
2,099
4 Stars
549
3 Stars
158
2 Stars
38
1 Star
41
83%of customers recommend this product.
(
35 out of
42)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
5
New Delivery
on March 12, 2025
Posted by: Carl T
Happily just received the new griddle. Assembly was a breeze.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
28 inch black stone
on March 12, 2025
Posted by: Linda L
Very nice easy to use. I like cooking on the griddle.
Response from blackstoneproducts.comBy Customer Support, March 13, 2025
We appreciate your review! We are glad to hear you love it.
If you have any questions, please reach out to us!
Welcome to the Griddle Nation!
If you have any questions, please reach out to us!
Welcome to the Griddle Nation!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Poor Craftsmenship
on March 13, 2025
Posted by: Alex E
I just got a 28" Blackstone Griddle. I followed all unboxing and set up instructions to the T.
When I tried to fire up the grill only the burner on the left was working. I tried manually lighting the right burner to no fruition.
After tinkering around I found that the right burner assembly is missing a screw and wasn't hooked up to the propane line. This very minor but what are we doing guys??? Put the thing together correctly. If I didn't have any kind of experience fixing anything, I never would've figured this problem out on my own. Be better.
Response from blackstoneproducts.comBy Customer Support, May 30, 2025
We appreciate your feedback! We are so sorry to hear about the burner tube on your unit not being attached correctly this definitely should not have happened!
We are always looking for ways to improve our product and our processes. One of our support agents has reached out to you via email so we can make sure that everything is working properly for you moving forward.
We look forward to your reply!
We are always looking for ways to improve our product and our processes. One of our support agents has reached out to you via email so we can make sure that everything is working properly for you moving forward.
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Can’t wait to cook!
on March 13, 2025
Posted by: Anna C
Set up took an hr because I wanted to make sure everything was on right.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Good so far
on March 14, 2025
Posted by: Cody B
Real easy to put together, excited to start grilling.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Sub Par
on March 15, 2025
Posted by: Joseph F
Kind of rickety. Really expected a more solid product.
Response from blackstoneproducts.comBy Customer Support, March 27, 2025
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other specific concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great grill!!
on March 15, 2025
Posted by: Lisa C
Everything I want in a grill. Made well, huge cooking surface. Love the non-stick surface!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love this!
on March 15, 2025
Posted by: Kevin F
Got this as a gift on our wedding registry, we’ve enjoyed almost every meal on it since!
Written by a customer while visiting blackstoneproducts.com