I received the 28" griddle for Father's day from my son and daughter in law. It is amazing! I live in Costa Rica and brought it on the plane from Spokane, WA. It was packaged so well, that even after TSA opened it and resealed it, there was no damage whatsoever. It's very sturdy, and I'm anxious to fire it up.
Griddle had a discolored area like an imperfection. And front burner knob is cheap and already broke off.
Response from blackstoneproducts.comBy Customer Support, July 25, 2025
Thank you for leaving us a review! We are sorry to hear that. One of our support agents has reached out to you via email so we can get this resolved for you. We look forward to your reply!