Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(3,268 Reviews)
Rating breakdown 3,268 reviews
5 Stars
2,402
4 Stars
601
3 Stars
180
2 Stars
41
1 Star
44
84%of customers recommend this product.
(
36 out of
43)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
2
Great grill but broke in a couple weeks
on June 18, 2025
Posted by: George B
Used grill only 3 times and now valve on right is I believe broken. Has gas leak and causes fire where not supposed to be.
Response from blackstoneproducts.comBy Customer Support, August 14, 2025
Hello, and thank you for leaving a review! It looks like you worked with our team and we were able to get this resolved. If you need anything further, please let us know!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
28” griddle
on June 18, 2025
Posted by: Bradley R
Easy to assemble
Now time too season it and start cooking
Now time too season it and start cooking
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
First time used
on June 18, 2025
Posted by: Brian D
Tried cooking breakfast and it was way too hot. Burnt everything but the bacon.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
28” Griddle with hood
on June 18, 2025
Posted by: Wesley P
Assembly was fairly easy. The hood handle will not tighten on one side.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Italian Hash
on June 17, 2025
Posted by: Joseph B
Love the grill. Cooked fast and even. Plenty of room on the flattop to cook large amounts of food!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Easy to install
on June 17, 2025
Posted by: Michel M
Easy to install
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
The best
on June 17, 2025
Posted by: Stephen N
Blackstones are awesome and I couldn’t wait to get one
Written by a customer while visiting blackstoneproducts.com
Customer Rating
2
Battle of Blackstone
on June 17, 2025
Posted by: James F
Difficult to assemble given the small, awkward, and often minimally visible places and spaces for nut and bolt connections and also after assembly was difficult to find model number unless you stand on your head.
Response from blackstoneproducts.comBy Customer Support, August 18, 2025
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com