Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(1,665 Reviews)
Rating breakdown 1,665 reviews
5 Stars
1,174
4 Stars
336
3 Stars
100
2 Stars
27
1 Star
28
84%of customers recommend this product.
(
31 out of
37)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
3
Great griddle except the griddle is chipping away
on December 18, 2024
Posted by: Keifer N
I bought this in September and it’s a great size. We have been so careful to treat the griddle and take good care of it but now the cast iron is literally chipping away. I don’t understand this because I’ve been using cast iron skillets that are over 40 years old so how in the world this is happening is beyond me.
Response from blackstoneproducts.comBy Customer Support, February 6, 2025
Thank you for leaving us a review! We are sorry to hear that your top is peeling. There are some reasons and resolutions for this. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Review
on December 18, 2024
Posted by: James H
So far I have only put the grease on the cooking surface. But this puppy gets hot.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Done Deal!!
on December 19, 2024
Posted by: Sean C
My wife and I use the grill a lot so we’re both stoked about the new Blackstone.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Good so far
on December 19, 2024
Posted by: Francisco M
You guys should sent it installed it’s a pain to put it together. Jk it was easy I love it can’t wait to use it
Response from blackstoneproducts.comBy Customer Support, February 7, 2025
Thank you for the review! We hope that you'll be able to have some tasty meals with your unit. We're happy to hear that the assembly process went super easy! Please let us know if you need anything in the future and happy griddling!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
My First Griddle
on December 20, 2024
Posted by: Jay O
My wife talked me into giving up my hgrill for this 28 inch Blackstone. I wish she had done it sooner. Cooking is a breeze and cleanup is a lot easier. I Love it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Warranty
on December 21, 2024
Posted by: Teresa B
I cannot believe that your company will not even cover a one year plan and why make me go through the trouble to set it up for nothing!!! Disappointing 😕
Response from blackstoneproducts.comBy Customer Support, February 7, 2025
Thank you for leaving a review! We're sorry for any confusion, we offer a 1-year free manufacturer warranty from the date of purchase when you register your unit on our website.
https://4688310.extforms.netsuite.com/app/site/crm/externalcasepage.nl/compid.4688310/.f?formid=6&h=AAFdikaI4gmUtJWnoig29NakDWmJpfIp9uTOQH9PKwoNpskewRc&redirect_count=1&did_javascript_redirect=T
Any warranty purchased from retailers or from our site is an extended warranty on top of our free one. We hope this helps!
https://4688310.extforms.netsuite.com/app/site/crm/externalcasepage.nl/compid.4688310/.f?formid=6&h=AAFdikaI4gmUtJWnoig29NakDWmJpfIp9uTOQH9PKwoNpskewRc&redirect_count=1&did_javascript_redirect=T
Any warranty purchased from retailers or from our site is an extended warranty on top of our free one. We hope this helps!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Love it but didn’t get free accessories kit
on December 21, 2024
Posted by: Karen B
Absolutely love the grill, but did not get accessory kit that it said it came with. It was quite a bummer.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Long time coming
on December 21, 2024
Posted by: Manuel K
Best Xmas gift ever…absolutely amazing size and flexibility.
Written by a customer while visiting blackstoneproducts.com