Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,162 Reviews)
Rating breakdown 2,162 reviews
5 Stars
1,549
4 Stars
417
3 Stars
131
2 Stars
33
1 Star
32
84%of customers recommend this product.
(
31 out of
37)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
4
Blackstone 2 burner
on July 29, 2024
Posted by: Halyssa G
It’s very nice and very quick to heat up but it took longer than expected to build
Written by a customer while visiting blackstoneproducts.com
Posted by: kcb
from St. Louis
Gender:Female
Verified Purchase:Yes
Fantastic!!! Best way to make food. Cannot wait to find more recipes to try using the Blackstone!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
My Blackstone
on October 3, 2024
Posted by: Wesley T
So far I’m just assembling my blackstone but haven’t heard anything but great things so I’m excited to get it installed and start using it
Response from blackstoneproducts.comBy Customer Support, January 14, 2025
Thank you for leaving a review! We hope the assembly went smoothly and that you're enjoying using your Blackstone! May you need assistance please reach out to support@blackstoneproducts.com.
Happy Griddling!
Happy Griddling!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Just started to put it together
on October 4, 2024
Posted by: Scott C
What is your warranty period if I have to buy a year? I have heard great things about blackstone. I hope it’s all true
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Not a 30 minute put together
on October 4, 2024
Posted by: Clarence B
It says put together in 30 minutes. It took that long to get it open and out of the box. 2 hours to put it together. Pieces of metal were bent, and holes didn’t line up in places . I haven’t even used it yet, I hope it works better than it took to put it together.
Response from blackstoneproducts.comBy Customer Support, January 22, 2025
Thank you for this review! We apologize for your unit arriving that way. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
28" Blackstone with hood
on October 6, 2024
Posted by: Charles A
Nice blackstone but the griddle is warped. I had to add washers to one side which I'll take a pic just in case I'll need another griddle. Also it comes with 2 shelf holders but only one shelf to hold bottles. It should came with 2 in my opinion. Also should have came with seasoning since you have to before cooking.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Warranty misleading
on October 7, 2024
Posted by: Andrew S
The box states “1 year warranty” but when I registered my blackstone, I was asked to pay for the warranty.
Response from blackstoneproducts.comBy Customer Support, January 10, 2025
Thank you for leaving a review! We're sorry about the confusion with the warranty. We offer a free 1-year warranty starting at the date of purchase, but you can buy an additional year if you choose.
If you have any additional questions or any concerns, please email us!
support@blackstoneproducts.com
If you have any additional questions or any concerns, please email us!
support@blackstoneproducts.com
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it
on October 8, 2024
Posted by: Kelly S
Loving the new Blackstone almost use it every night!
Written by a customer while visiting blackstoneproducts.com