Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(3,268 Reviews)
Rating breakdown 3,268 reviews
5 Stars
2,402
4 Stars
601
3 Stars
180
2 Stars
41
1 Star
44
84%of customers recommend this product.
(
36 out of
43)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
3
Warped
on July 10, 2025
Posted by: Melissa M
Overall good product like having the hinged lid but ours warped after a few uses and has not flattened out yet so everything pools to the back.
Response from blackstoneproducts.comBy Customer Support, August 13, 2025
Thank you for leaving us a review! We are sorry to hear that your unit has experienced some warping.
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great grill
on July 9, 2025
Posted by: Aaron L
After the seasoning process, it has been easy to maintain. Even heat. We seasoned with Avocado oil and it’s been amazing
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Great but came with a dented top
on July 8, 2025
Posted by: Myles H
Grill is great but the top/side of hood is dented after we had the whole thing already put together. Will be following up with Blackstone directly.
Response from blackstoneproducts.comBy Customer Support, September 5, 2025
Thank you for this review! We apologize for this situation and are sorry to hear about the dented hood. We found an email from you and we have emailed you back with some steps for moving forward. This is definitely something we can help with. Please email us back at your earliest convenience.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great
on July 7, 2025
Posted by: Bill and susan C
Our kids have a bigger model and love it. We couldn’t resist!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it!
on July 7, 2025
Posted by: Bradley L
As advertised. Works great and we’re very pleased it!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Great Item
on July 7, 2025
Posted by: Richard W
Just received and set up my griddle. The seasoning process was easy and the one time I have cooked on it since setting it was fantastic.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Blackstone 28”
on July 6, 2025
Posted by: Miranda W
Perfect size for my family and works great. We love it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
New griddle
on July 6, 2025
Posted by: Susan S
New griddle. Was able to put it together . Did it myself. Took a few hours but good instructions.
Response from blackstoneproducts.comBy Customer Support, September 6, 2025
Thank you for leaving a review! We are glad to hear that the instructions for your unit were easy to follow and hope you enjoy cooking! If you have any feedback on how we can get the extra stars next time, please let us know. You can contact us at support@blackstoneproducts.com.
Written by a customer while visiting blackstoneproducts.com