Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,857 Reviews)
Rating breakdown 2,857 reviews
5 Stars
2,075
4 Stars
546
3 Stars
158
2 Stars
38
1 Star
40
83%of customers recommend this product.
(
35 out of
42)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
5
The best!!
on December 28, 2025
Posted by: Dallas K
We love the hard cover lid and shelves, we cook almost everything we can on the griddle
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Handle chipped
on March 28, 2026
Posted by: Kelsey D
Got the grill in and put it together and the handle is all beat up. The box was completely fine.
Response from blackstoneproducts.comBy Customer Support, March 30, 2026
Thank you for leaving us a review! We are sorry to hear that. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Blackstone wants a review
on March 31, 2026
Posted by: Christopher P
I haven't used it yet, but I can't finish registering without giving a review. It looks good. Too bad there is still 3 feet of snow on the ground. 4 stars for looking so good in my garage!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
can’t wait to use it, but it’s short
on April 4, 2026
Posted by: Trevor C
i’m 6 foot four and the cooking surface of this does not even come up to my hips. This product needs to be much taller to be usable for a wider range of people.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
.
on April 6, 2026
Posted by: Daniel G
1 knob is missing the indicator.
Response from blackstoneproducts.comBy Customer Support, April 7, 2026
Thank you for leaving us a review! We are sorry to hear that. One of our support agents has reached out to you via email so we can get this resolved for you.
We look forward to your reply!
We look forward to your reply!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Pleased so far
on April 15, 2026
Posted by: Gus A
Makes dinners so easy and summer nights much better!!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
New Griddler
on April 19, 2026
Posted by: Jeramya S
Haven't used my Blackstone yet but I'm excited to see how she does!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Missing items
on May 1, 2026
Posted by: Kenny M
The griddle was delivered but the bar system accessory kit and 30-piece griddle tool kit are missing
Response from blackstoneproducts.comBy Customer Support, May 6, 2026
Thank you for your review! We are glad to see one of our agents was able to assist you. Please don’t hesitate to reach out if there’s anything else we can help with.
Written by a customer while visiting blackstoneproducts.com