Customer reviews from blackstoneproducts.com
Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Average customer rating
4.6
(2,099 Reviews)
Rating breakdown 2,099 reviews
5 Stars
1,504
4 Stars
408
3 Stars
122
2 Stars
33
1 Star
32
84%of customers recommend this product.
(
31 out of
37)
Customer Reviews for Blackstone - Original 28-in. 2-Burner Outdoor Omnivore Griddle with Hood and Side Shelf Railing System - Black
Customer Rating
2
Set up of Griddle
on April 20, 2024
Posted by: Glenn S
I hope my cooking experience with my new Blackstone 28” grill will be much better than the assembly. Let me say the directions were very clear and all the necessary parts arrived. Where there should be improvement is the alignment of the holes with the thumb screws. I spent 45 min trying to force in one screw. Frustrating but I did get it. My next step would have been to drill out the hole. I’ve seen other reviews about this same issue. Please resolve it. Also I ordered a bundle with a cover and spatulas but only the griddle arrived. I did receive notification the rest of the order is being shipped. Okay. I am ready to grill some amazing food and hopefully all is good from this point on.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Problems with assembly
on April 20, 2024
Posted by: Julie S
For the most part, assembly was straight forward and smooth. But we encountered 2 issues:
1. Misalignment of one side of the stabilizing shelf screw holes resulting in inability to secure one side of that shelf.
2. The screw that needs to be loosened to attach the side shelf is completely stripped and so tight that it cannot be loosened. Thus one side shelf cannot be installed. The side shelf was super simple to install.
1. Misalignment of one side of the stabilizing shelf screw holes resulting in inability to secure one side of that shelf.
2. The screw that needs to be loosened to attach the side shelf is completely stripped and so tight that it cannot be loosened. Thus one side shelf cannot be installed. The side shelf was super simple to install.
Only just got the grill. Hoping for fast and appropriate service from Blackstone!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Model 2287
on April 20, 2024
Posted by: Randy L
Holes during assembly did not line up very well, but got them to work. Bracket for lp tank does not fit correctly. Bolt threads did not go all the way thru frame so bracket is loose. I will have to use washers as shims so bracket will tighten up.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
So far so good
on April 20, 2024
Posted by: Scott F
Set it up this afternoon. Seasoned it and just finished making dinner. Perfect for the beautiful spring evenings. Don’t have to heat up the kitchen and can cook everything.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it already
on April 21, 2024
Posted by: Justin W
First breakfast for 4 hungry kiddos - way better than any other breakfast cooking experience
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Love it
on April 21, 2024
Posted by: Billy Y
We love our blackstone. Can cook so much variety of food and it’s fairly easy to operate.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Ordering process was easy
on April 21, 2024
Posted by: Christina K
Just put it together, assembly was fairly easy. Haven’t used it yet but I’ll come back with update once I do!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Time for upgrade
on April 21, 2024
Posted by: Lyndsey G
We had the 17” tabletop griddle and wanted to upgrade! This will be taking the place of our outdoor grill! Can’t wait to start using it!
Written by a customer while visiting blackstoneproducts.com