Customer reviews from https://www.asus.com
ASUS - Vivobook 17X 17.3" FHD Laptop - AMD Ryzen 7 7730U with 16GB Memory - 1TB SSD - Indie Black
Average customer rating
4.2
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
13
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
2
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for ASUS - Vivobook 17X 17.3" FHD Laptop - AMD Ryzen 7 7730U with 16GB Memory - 1TB SSD - Indie Black
Posted by: Maverick007
Verified Purchase:Yes
Will not allow me to log in with my PIN, Locked out
Response from https://www.asus.comBy CLM, December 16, 2024
Dear Maverick007,
We do understand the inconvenience this may have caused if you cannot login to Windows.
If Windows locked you out and doesn't recognize your PIN, please reset your PIN using the "I forgot my PIN" option on the login screen. This will prompt you to enter your Microsoft account password to verify your indentity and set a new PIN. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand the inconvenience this may have caused if you cannot login to Windows.
If Windows locked you out and doesn't recognize your PIN, please reset your PIN using the "I forgot my PIN" option on the login screen. This will prompt you to enter your Microsoft account password to verify your indentity and set a new PIN. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: GG GG
Frequency of use:Daily
Verified Purchase:Yes
HDMI Port stopped working after 9 months. Completely useless. Also very loud and very slow. Decent price, but there have to be better laptops out there for the price.
Response from https://www.asus.comBy CLM, March 26, 2025
Dear GG GG,
Thank you for your comments.
We certainly understand your disappointment and the inconvenience this may have caused if the HDMI port stop working after 9 months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last, this is a random problem. To resolve this issue, check if the HDMI cable is still working properly and check inside the Display Properties your external monitor is detected and selected correctly. Additionally, check in the monitor's settings if HDMI was selected as the input source.
If you are experiencing slow system speed or performance, check if Windows, drivers and applications are up to date. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Regarding your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load. To resolve this noise issue, perform a full system scan using internet security software or application to ensure the system was not compromised by viruses or malware.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comments.
We certainly understand your disappointment and the inconvenience this may have caused if the HDMI port stop working after 9 months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last, this is a random problem. To resolve this issue, check if the HDMI cable is still working properly and check inside the Display Properties your external monitor is detected and selected correctly. Additionally, check in the monitor's settings if HDMI was selected as the input source.
If you are experiencing slow system speed or performance, check if Windows, drivers and applications are up to date. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Regarding your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load. To resolve this noise issue, perform a full system scan using internet security software or application to ensure the system was not compromised by viruses or malware.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com