Customer reviews from https://www.asus.com
ASUS - Vivobook 17X 17.3" FHD Laptop - AMD Ryzen 7 7730U with 16GB Memory - 1TB SSD - Indie Black
Average customer rating
4.3
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
14
4 Stars
1
3 Stars
1
2 Stars
1
1 Star
2
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for ASUS - Vivobook 17X 17.3" FHD Laptop - AMD Ryzen 7 7730U with 16GB Memory - 1TB SSD - Indie Black
Posted by: Hugh Stewart
Frequency of use:Daily
Verified Purchase:Yes
it is so fast!! I waited 15 years to get a new laptop. I am so hppy with this laptop. It crushes my old HP Pavillion DV8.
Written by a customer while visiting https://www.asus.com
Posted by: GG GG
Frequency of use:Daily
Verified Purchase:Yes
HDMI Port stopped working after 9 months. Completely useless. Also very loud and very slow. Decent price, but there have to be better laptops out there for the price.
Response from https://www.asus.comBy CLM, March 26, 2025
Dear GG GG,
Thank you for your comments.
We certainly understand your disappointment and the inconvenience this may have caused if the HDMI port stop working after 9 months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last, this is a random problem. To resolve this issue, check if the HDMI cable is still working properly and check inside the Display Properties your external monitor is detected and selected correctly. Additionally, check in the monitor's settings if HDMI was selected as the input source.
If you are experiencing slow system speed or performance, check if Windows, drivers and applications are up to date. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Regarding your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load. To resolve this noise issue, perform a full system scan using internet security software or application to ensure the system was not compromised by viruses or malware.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comments.
We certainly understand your disappointment and the inconvenience this may have caused if the HDMI port stop working after 9 months of usage. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last, this is a random problem. To resolve this issue, check if the HDMI cable is still working properly and check inside the Display Properties your external monitor is detected and selected correctly. Additionally, check in the monitor's settings if HDMI was selected as the input source.
If you are experiencing slow system speed or performance, check if Windows, drivers and applications are up to date. Additionally, while accessing web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. Also, clearing internet cache or browsing history will improve system performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Regarding your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load. To resolve this noise issue, perform a full system scan using internet security software or application to ensure the system was not compromised by viruses or malware.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Maverick007
Verified Purchase:Yes
Will not allow me to log in with my PIN, Locked out
Response from https://www.asus.comBy CLM, December 16, 2024
Dear Maverick007,
We do understand the inconvenience this may have caused if you cannot login to Windows.
If Windows locked you out and doesn't recognize your PIN, please reset your PIN using the "I forgot my PIN" option on the login screen. This will prompt you to enter your Microsoft account password to verify your indentity and set a new PIN. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand the inconvenience this may have caused if you cannot login to Windows.
If Windows locked you out and doesn't recognize your PIN, please reset your PIN using the "I forgot my PIN" option on the login screen. This will prompt you to enter your Microsoft account password to verify your indentity and set a new PIN. If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: David Lucas
Frequency of use:Daily
Verified Purchase:Yes
This is a very good laptop for daily use. The Ryzen 7 processor is fast. I did upgrade the RAM by removing the 8gb stick and adding a16gb one to get the maximum 24gb.
Written by a customer while visiting https://www.asus.com
Posted by: ISU rules
Verified Purchase:Yes
The laptop has been problems since day one. Finally quit, black screen, i sent in for repair and ASUS is saying damaged is customer fault anf not warranty. I think that is ridiculous. Will never buy another ASUS product again.
Response from https://www.asus.comBy CLM, September 20, 2024
Dear valued customer,
We apologize for the inconvenience you have encountered with repairing your device. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.
To assist you promptly, kindly provide us with your case number or RMA. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.
Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2409029814-0001.
Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
We apologize for the inconvenience you have encountered with repairing your device. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.
To assist you promptly, kindly provide us with your case number or RMA. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.
Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2409029814-0001.
Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com
Posted by: WJoyce
Verified Purchase:Yes
First time buyer for ASUS. My HP lasted 8 years and it was really slow. The ASUS is very fast and so far a GREAT laptop.
Written by a customer while visiting https://www.asus.com
Posted by: Sherree
Frequency of use:Daily
Verified Purchase:Yes
I bought this new Laptop to replace my very old 17" Asus Laptop. I love the speed in signing in to the internet and loading my programs. I'm still getting use to the format as it is quite different from my old computer. I mainly use my Laptop for Finances and using my Breeding Programs along with Excel and Word. So far so good for what I need to conduct my Business.
Written by a customer while visiting https://www.asus.com
Posted by: JC11
Verified Purchase:Yes
This is a replacement for my Dell laptop which only lasted for three months due to system Bios failure. I will say this is an improvement over the Dell in the resolution the fingerprint reader login and speed overall. Seem like a solid build I like the 180 degree screen when I sit on my bed it can rest on my legs.
Written by a customer while visiting https://www.asus.com