Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.4
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
58
4 Stars
8
3 Stars
2
2 Stars
3
1 Star
6
90%of customers recommend this product.
(
65 out of
72)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
a magnificent machine
on August 14, 2024
Posted by: drleah
[This review was collected as part of a promotion.] The Bespoke Jet Bot Combo™ Robot Vacuum and Mop with All-in-One Clean Station® and Auto Steam, alongside integration with the SmartThings app, represents a cutting-edge approach to home cleaning technology. This comprehensive system aims to revolutionize the way households maintain cleanliness with its advanced features and seamless automation.
Firstly, the design of the Bespoke Jet Bot Combo™ is sleek and modern, blending into any home decor effortlessly. Its compact size belies its powerful capabilities, equipped with intelligent sensors that navigate through rooms with precision. Whether it's vacuuming carpets or mopping hard floors, the Jet Bot Combo™ efficiently tackles various surfaces, adjusting suction power and water flow accordingly.
The integration of the All-in-One Clean Station® enhances convenience by providing a centralized docking and self-cleaning system. After each cleaning session, the robot automatically returns to the station, where dirt and debris are deposited and contained in a disposable dust bag. This feature not only simplifies maintenance but also ensures hygienic disposal, minimizing allergens and dust particles in the air.
One of the standout features of this model is the Auto Steam functionality, which sets it apart from traditional robot vacuums. The ability to sanitize floors using steam adds an extra layer of cleanliness, ideal for homes with pets or small children. The steam mop attachment effectively lifts and removes stubborn dirt and stains, leaving floors sanitized and shining without the need for harsh chemicals.
Moreover, the SmartThings app integration elevates user experience by providing remote control and scheduling capabilities. Through the app, users can monitor cleaning progress, adjust settings, and schedule cleaning sessions from anywhere. This level of control ensures that the Jet Bot Combo™ can adapt to varying household schedules and cleaning needs, making it a versatile and practical solution for busy lifestyles.
I find myself running it every other day, and it really captures the mess that my children leave around the house, picking up dust, crumbs, food, mud, and mess from outside. It really captures everything very comprehensively and is quiet and not overwhelming when we run it at night.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great vacuum
on August 14, 2024
Posted by: Khuzaima3092
from Eastvale
[This review was collected as part of a promotion.] This vacuum exceeded all of my expectations when I used it for the first time. I was impressed especially by how the vacuum is able to clean itself and switch out the mop pads. My living room hasn't looked this clean in a long time. I love this vacuum, and I am very glad I purchased it.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
1
Horrible
on November 23, 2024
Posted by: Kevin
from Macon Georgia
Horrible.
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Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, November 25, 2024
Hi Kevin,
We can feel your dismay with this vacuum. We are here to assist you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147733611), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your dismay with this vacuum. We are here to assist you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147733611), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Big improvement over the prior model.
on December 8, 2024
Posted by: Nhammer
from Cleveland, OH
I have only had this unit about a week but so far I am very impressed. It mops and vaccums well and has some really cool features. I have 4 dogs and this unit has been great about picking up thier hair and mopping up the mud from when they go in and out of the house. I would like to see a bit better edge and corner performance, but all in all this is a great machine. I bought this on a black friday sale at a significant discount, so I am very happy with the decison. If I would have had to pay full price, I would have possibly considered some of the competitors with more comprehensive edge and corner performance.
I had the prior version of this unit and it was not great. I returned it for a Shark. I wanted a unit that mopped so I decided to try Samsung again and I am extremley happy I did.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
How to operation
on December 29, 2024
Posted by: Sonny
I bought this a month (VR7MD97714) I don't know how to operation. I need to see videos optional
Written by a customer while visiting Samsung US
Customer Rating
4
Bespoke Jet Bot Vac/Mop - Samsung
on January 3, 2025
Posted by: mwalmsley130
from Monaca, PA
[This review was collected as part of a promotion.] Overall the product is good. The app is very easy to use and schedule automatic cleanings. I love the amount of choices and options for the vac/mop. The device runs pretty quietly and quickly. The spinning mop heads are much preferred to the mop pads other devices just sort of drag along on the back of their brand of device.
Areas of improvement would be size of dust bin, quality of vacuum (it can leave small particles behind) and I wish you could schedule individual rooms with the scheduler, but it seems you can only do the entire floor of the house.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
As good as it gets!
on January 10, 2025
Posted by: Humbly Pragmatic
from Austin, TX
Early Read: I've had the Bespoke Jet Bot for two days now, and from what I can tell it is the best all-around robot / mop vacuum on the market today. I've been obsessed with robots for the better part of 10 years and have developed some very specific requirements: 1) The navigation of the robot must be Lidar based. While I can appreciate the camera approach, I find them JV at best. Cameras don't work in the dark, they struggle significantly if your living space is window dominant (in my case, the living/dining area of my condo has floor to ceiling windows on three sides, of which reflections utterly confuse cameras). 2) The unit must be self-emptying / self-replenishing. 3) Corporate headquarters outside of the PRC (not to be confused with manufacturing which is fine). My condo is 2000 sq. ft, has an open floor layout for common spaces, a mix of low and high pile carpets, and hardwood floors throughout the entire unit. Initial setup was a breeze, and placement while thought provoking was easy enough to decide upon. The first mapping event was absolutely incredible - took somewhere around 10-15mins and did not get caught on a single item (we have all the requisite booby traps). The map was the single most accurate map I've ever seen of any of these products (NEATO, iRobot, Deebot); the 2D / 3D toggle even further differentiates mapping excellence. Room identification was perfect, and charging allowed me to customize room names and virtual demarcation lines. A major distinction for the Jet Bot is that the object recognition camera ensured that the unit didn't get caught on furniture legs, wires, pet toys. This is particularly important because it makes things like no-go zones almost irrelevant; there is no need to intentionally cordon off areas that the vacuum already recognizes and avoids on its own. When it came to actual vacuuming and mopping, the unit performed admirably based on my configurations of room order of operation, level of thoroughness, and how to approach the sequence of vacuuming and mopping. The unit methodically approached every room, paused every 20mins to wash the pads back at the base, and redocked after about 90mins to recharge. This is the first vacuum of about 10 units over the years that I have been able to setup and forget. It did not get caught, it did not get lost, it did not flag an inexplicable fault. Is it worth the money? That is a personal assessment, but for me, the unit is worth every penny. While it ranks amongst the most pricey units, it has all the necessities and actually works: 1) Lidar, 2) Camera based objection detection, 3) self-maintaining in terms of vacuum extraction and water replenishment, 4) not headquartered in the PRC, 5) robust app capabilities, real time monitoring, and 6) Camera that you can use for home security/assessments. For those who care about the points I consider important, the Samsung vacuum is as good as it gets.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good design
on January 18, 2025
Posted by: Liz1
[This review was collected as part of a promotion.] Great idea! Definitely better then Irobot and for the price it's pretty well design. Only reason it's not a 5 is because the whole for vacuum is very small. I have two shedding dogs and it got clogged. Once in a while it gets lost making circles.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US