Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
10
85%of customers recommend this product.
(
70 out of
82)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
3
Good at first but needs constant maintenance
on June 18, 2025
Posted by: whaleshark
[This review was collected as part of a promotion.] It was great at first, but it later started to make louder sound, the sweeping brush also tends to get hairs tangled up which later causes it to not rotate. If you are good about maintenance it should be ok.
Response from Samsung USBy Samsung Care, June 20, 2025
Greetings!
It worked really well at first, but over time things like hair getting stuck and the noise can take away from that smooth start. We would love to help.
If the operational noise increases, we recommend switching the Jet Bot Combo to Energy-Saving mode and emptying the dustbin. Hair can easily get tangled around the JetBot’s brush, which may affect its performance. To keep it running smoothly and avoid interruptions, check and clean the brush at least once a week—especially if you have long hair or pets that shed. If you notice the brush slowing down or the performance dropping, cleaning it more frequently is a good idea.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149663279 to help our team pull up your information.
Leo
It worked really well at first, but over time things like hair getting stuck and the noise can take away from that smooth start. We would love to help.
If the operational noise increases, we recommend switching the Jet Bot Combo to Energy-Saving mode and emptying the dustbin. Hair can easily get tangled around the JetBot’s brush, which may affect its performance. To keep it running smoothly and avoid interruptions, check and clean the brush at least once a week—especially if you have long hair or pets that shed. If you notice the brush slowing down or the performance dropping, cleaning it more frequently is a good idea.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149663279 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Jet Bot Combo AI edge cleaning almost non existant
on October 24, 2024
Posted by: SammyUser
from KY
The Combo AI robot vacuum barely cleans the wall edges while vacuuming and mopping as well. Almost 2 inches from the wall almost had all the white stuff I poured to test the edge cleaning. Check the attached videos. A robo vacuum at this price with such performance is surprising to say the least.. However, other regular areas that it does clean up (vacuum or mop), it does a good job. Not just the edges. The way the mop pads are position at the rear with respect to the curvature of the robo itself, it seems like it was never meant to mop close to the wall when it goes in a straight line next to the wall. Same is the case with the brush. Hardly touches the edge of the wall when the robo moves in a straight line alongside the wall. So design wise, it does not look like it was meant to clean close to the edge. So I am not sure if I am missing any setting that would fix this.
Apart from occasionally missing the the door mat and not finding the clean station about a foot away and sitting there, the most annoying is the missing of the functionality. A Robo Vacuum/Mop that does not clean the wall edges for the premium price is a BIG let down for a BESPOKE top of the line product.
PROs: Great obstacle avoidance, cleaning and mopping, drop mop pads for high pile rug
Cons: The home monitoring never loads the video, edge cleaning..
Cons: The home monitoring never loads the video, edge cleaning..
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
(click to see the video)
Response from Samsung USBy SEA Care, October 25, 2024
Hello there,
Thank you for your detailed insights into your experience with the Samsung VR7MD97714G Combo AI robot vacuum. It sounds like the device provides a solid clean for open areas, but its performance along wall edges, combined with occasional navigation challenges, has been a letdown given its premium price point.
For more precise edge cleaning, I recommend exploring any configuration settings or custom cleaning modes available in the Samsung SmartThings app, which may provide additional adjustments for improved coverage along the edges. To ensure you’re fully leveraging all available features, please refer to the user guide starting on page 34 and through page 52 for customization and troubleshooting guidance.
Manual
https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf
To help improve the issues with your washer, please follow the link and hyperlinks and watch the instructional video.
Jetbot Mop is not cleaning properly
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147627027) to help our team gather your information.
Have a great day.
^Charles
Thank you for your detailed insights into your experience with the Samsung VR7MD97714G Combo AI robot vacuum. It sounds like the device provides a solid clean for open areas, but its performance along wall edges, combined with occasional navigation challenges, has been a letdown given its premium price point.
For more precise edge cleaning, I recommend exploring any configuration settings or custom cleaning modes available in the Samsung SmartThings app, which may provide additional adjustments for improved coverage along the edges. To ensure you’re fully leveraging all available features, please refer to the user guide starting on page 34 and through page 52 for customization and troubleshooting guidance.
Manual
https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf
To help improve the issues with your washer, please follow the link and hyperlinks and watch the instructional video.
Jetbot Mop is not cleaning properly
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147627027) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money.
on January 8, 2025
Posted by: Megan
from Parkersburg, WV
I’m very unsatisfied with this purchase and wish I would have saved my money. It doesn’t pick up much as is and misses a majority of each room. The spin brush is constantly needing cleaned out as my long hair tangles it in one use. I thought the whole purpose of a self cleaning robot vacuum and mop was that it would be self sufficient but if you aren’t home while it’s cleaning it’s unusable and pointless. And when you are home while it’s cleaning it needs help every 5 minutes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 10, 2025
Hi Megan,
We understand how it feels to have a vacuum that doesn't work as expected. Allow us to help you.
On pages 48-49 of the model's user manual link below, you can check the steps if your Jet Bot vacuum doesn't pick up the mess or has weak suction.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung vacuum.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148132096, which will help our team pull up your information.
^Rainly
We understand how it feels to have a vacuum that doesn't work as expected. Allow us to help you.
On pages 48-49 of the model's user manual link below, you can check the steps if your Jet Bot vacuum doesn't pick up the mess or has weak suction.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
We want to speak with you about this experience and determine what steps can be taken to help with your Samsung vacuum.
Please feel free to contact us via the options below, as we look forward to assisting you as best we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148132096, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
Not worth the money and headache
on April 7, 2025
Posted by: Ccchardo
Drum brush broke in half and won't empty mop water out of basin.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Ricardo, Samsung Care, April 8, 2025
Greetings,
We understand your disappointment with your broken vacuum. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148706016) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand your disappointment with your broken vacuum. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148706016) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
Vacuum/mop combo
on June 3, 2025
Posted by: Craig
from Buford, Georgia
[This review was collected as part of a promotion.] I’m very happy with the vacuum/mop combo. The only problem I have had is not the vacuum fault because my family members have very long hair and it gets tangled in the brushes. So, from time to time I have to check it and cut away the tangled hair. Besides that no issues. I am even able too control it from the app or the refrigerator.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome robot vacuum & mop combo
on August 24, 2024
Posted by: Luvjetbot
from Texas
[This review was collected as part of a promotion.] I bought this Bespoke Jet Bot Combo in July 2024. I also own Jet Bot AI+ vacuum for 1st floor and Jet Bot Vacuum for my Master Bedroom. This Jet Bot Combo to take care the whole 1st floor (3000 SqFt). As you can see I have experience with Samsung robot vacuum and let me tell you they’re very easy to use and durable. The vacuum and mop cleaning are superb. I schedule MWF for vacuuming and Saturday for Mopping.
The Combo unit is very smart, automate and self contained. Wash and sanitize the mop itself. The only thing I do is to replenish the clean water and throw the dirty water.
I definitely recommend for this Combo but since I have this Combo for only a month. I can’t say about the durability, hope it will have the same qualities as my other 2 jet bot vacuums.
The Combo unit is very smart, automate and self contained. Wash and sanitize the mop itself. The only thing I do is to replenish the clean water and throw the dirty water.
I definitely recommend for this Combo but since I have this Combo for only a month. I can’t say about the durability, hope it will have the same qualities as my other 2 jet bot vacuums.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Advance robotic vacuum
on June 3, 2025
Posted by: Fishingshak
from Southern California
[This review was collected as part of a promotion.] This is a great robotic vacuum with many advance features. However, sometimes technology can get in its own way and that is what this vacuum epitomizes. Many times the vacuum (or the app) will complain that something is stuck in one of its wheels - upon inspection there is nothing - and you have to reset the whole thing for it to working again. We love this robot but a little more resilience would be nice.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible design flaw
on June 6, 2025
Posted by: Eethar
from Noble, OK
The worst Vacuum that I have owned from Samsung. I love Samsung products, but this is worthless. It cleans great and mops, but the roller brush has broken 3 times in 2 months. You cant buy the brush. You can't buy mop heads. It takes almost 2 weeks for them to send a new roller brush and now they want me to send in the whole unit. The roller brushes are defective. Just give me one that won't break in half. We even cleaned it everyday to try and prevent it from snapping in half. The design sucks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 9, 2025
Hello there,
We strive to assist you anytime. We would want to talk with you directly to find out how you felt about your overall experience, discuss other available options, and address any additional worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149506140, to help our team pull up your information when you message us.
Have a great day.
-John
We strive to assist you anytime. We would want to talk with you directly to find out how you felt about your overall experience, discuss other available options, and address any additional worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149506140, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US