Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.4
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
58
4 Stars
8
3 Stars
2
2 Stars
3
1 Star
6
90%of customers recommend this product.
(
65 out of
72)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
Impressive Robot Vacuum
on August 14, 2024
Posted by: bradybunch51
from Bradenton
[This review was collected as part of a promotion.] The Bespoke Jet Bot Combo Robot vacuum is amazing. First off, let us welcome the Jet Bot to the family, and we named her Alice. Alice is one smart cookie; she can automatically adjust to the different types of flooring in the house. Alice can manage the pet hair, crumbs and all the other messes the Bradybunch leaves behind on the floor. With the app I can easily manage her, check her status and more. I can set specific cleaning times. The suction power is incredible. Not only does Alice vacuum the floors, but she also mops the floors, she is amazing. I am expressed with how well Alice covers the floors wall to wall, with no spot left behind. Super easy to set up, it takes about an hour to fully charge the vacuum after set -up, please be sure to download the Smart Things APP. The first time you map out the house, Alice will scan and get to know the layout. I love using the App. It shows me exactly where Alice is! With the App I can set zones, set up and set up cleaning times. She is smart and knows enough not to mop the area rugs, she does an amazing job on my tile and hard wood flooring. The steam option, I like, sanitizes, and cleans the mop brushes. The extra-large clean water and dirty water reservoir is outstanding. I like that I only need to add fresh water once a week and empty the dirty water once a week. It also drains the dirty water and refills with clean water. Alice is smart and will not bump into your furniture or walls while vacuuming or mopping. Her LIDAR Navigation with 3D mapping, she detects all the rooms and furniture creating an accurate 2D/3D layout of the house. After Alice is finished with her cleaning tasks, she returns to her home base to rest and charge up. This vacuum/ mop combo is a game changer.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
MY SAVING GRACE!
on August 14, 2024
Posted by: KourtneyCarranza
from Mentone
[This review was collected as part of a promotion.] This is my new best friend! I can’t say enough good things about the Samsung Bespoke Jet Bot Combo Robot Vacuum and Mop with All-in-One Clean Station with Auto Steam! I was highly anticipating its arrival, and I will say it’s HEAVY duty, which caught me off guard. It didn’t come with directions on putting it together, but it was fairly easy for my husband and I to figure out. Probably took about 10-15 to fully set up. We got it going and let it do its thing, and immediately fell in love. All of its controls are done through the Smart Things app with Samsung, which we were already familiar with due to owning other Samsung products. Within the app you can control the settings from things like speed to water pressure etc. My floors have never been so clean in my life!! It works wonders and has brought the shine to life. My only dislike of this is that the charging station is a little bit bulkier than I would’ve liked and not extremely “ aesthetic” but the work that it produces makes it worth that part. It’s so nice to literally get a fresh vaccum and mop, every evening from the comfort of my couch! My Husband is a bigger fan than I am, and tries to turn it on twice a day. Thankfully you can set a schedule right from the app. We’ve even been trying to come up with a creative name for our little friend! 10/10 recommend.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Impressive step-up for robot vacuums
on August 14, 2024
Posted by: dwaite
from Commerce City
[This review was collected as part of a promotion.] I've used robotic vacuums for well over 15 years now, and have been impressed that they have improved from wandering around aimlessly to forming a game plan to mapping out your home, and have needed less babysitting to make sure they don't get caught on something (more often under), and have gone from having to be started to being scheduled to having the ability to go for an extended period of time with a self-emptying bin.
This vacuum, although I had some issues with it, seems like it is another step up.
First off, the mapping of the home went off without a hitch and was both faster and more accurate than my previous vacuum. It made an attempt to divide areas up into rooms, and was generally ready to vacuum immediately after the initial mapping.
From there I noticed the next big change - rather than relying solely on bumper switches or a 2-dimensional view of the world, it seemed to be doing some recognition of what is in front of fit. It would seldomly go until it hit a wall, and would avoid new obstacles (and flag them in the app).
Perhaps the feature I am most excited about - it can both vacuum and mop. I previously had a vacuum with a mopping feature, but I didn't use it as it required attachments, and prevented really being able to set-and-forget a schedule for cleaning. This vacuum uses clean and dirty water tanks to be able to mop on a schedule, unattended. Perhaps even more impressive is that it can vacuum and mop at the same time - it will detect that it is off of the hard floor and raise the mop heads to avoid getting a rug wet, and appears that it would avoid running over higher-pile carpets and rugs altogether while mopping (although I do not have any rugs that are high enough that they should trigger such a feature)
It is unfortunate that it uses dust bags for dirt collection in vacuuming mode, although I do understand how this can do a better job of capturing and storing the dust. I'm impressed, however, that the mopping feature uses plain water without any additional cleaner.
I have had a few issues - it seems to get caught up on rugs more often than my prior robots, and I had an issue getting it to go between vacuum and mop programs - the base station should remove and install the mopping heads depending on mode, but I eventually had to flip the robot over and install the heads manually to get it to work.
Altogether though, I am both enjoying the features of this vacuum, and expect the mopping feature to keep my floors beautiful.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Alice is Amazing!
on August 14, 2024
Posted by: Brady122
from Belle Mead
[This review was collected as part of a promotion.] I must say, this is an impressive Jet Bot Combo Robot Vacuum. The set up was straightforward. Download the Smart things app. First out of her base Alice maps the house, which impressed me how smart she is and how well the App works. She vacuums and mops. She knows the difference between rugs, wood floors and ceramic floors. She does not mop the rugs. She has a set emptying bin. When Alice is finished with her cleaning or needs aa charge she heads back to her base for a much-needed rest. Alice has no problem going around furniture. She is a smart girl; she does not bang into furniture or walls. She does a fantastic job cleaning the rugs or floors. No streaks left when she mops. I like that the mopping pads wash and sanitize themselves. The smart thing app lets view where Alice is cleaning, set up a cleaning routine and more. Alice is top notch! Her cleaning power and intelligent features are impressive. The 3D mapping is the best. The All-In-One Clean Station is a win/win, it automatically empties the dustbin and washes the mop pads. Alice is a joy to have in the house, she is a great big help. Her suction power is fantastic.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Timesaver = Lifesaver
on August 14, 2024
Posted by: jshen1121
from San Francisco
[This review was collected as part of a promotion.] I've been using the Samsung VR7MD96514G/AA robot vacuum and mop for a few weeks now, and it has made a significant impact on the cleanliness of my home and saved us so much time.
Setting up the Samsung VR7MD96514G/AA was straightforward. The instructions were clear, and the initial setup took only a few minutes. The device is user-friendly, with intuitive controls both on the unit itself and via the accompanying smartphone app.
**Performance**
In terms of vacuuming, the VR7MD96514G/AA does an impressive job. It picks up dust, pet hair, and other debris effectively on both carpets and hard floors. The mopping function is also commendable; it manages to clean up light spills and maintain a fresh look on my tile and hardwood floors. However, for heavy-duty stains, manual mopping is still required.
In terms of vacuuming, the VR7MD96514G/AA does an impressive job. It picks up dust, pet hair, and other debris effectively on both carpets and hard floors. The mopping function is also commendable; it manages to clean up light spills and maintain a fresh look on my tile and hardwood floors. However, for heavy-duty stains, manual mopping is still required.
**Navigation**
The navigation system on this robot vacuum is highly efficient. It maps the room accurately and avoids obstacles with ease. The vacuum's cleaning pattern is systematic, ensuring that it covers the entire floor without missing spots.
The navigation system on this robot vacuum is highly efficient. It maps the room accurately and avoids obstacles with ease. The vacuum's cleaning pattern is systematic, ensuring that it covers the entire floor without missing spots.
**Battery Life**
The battery life is quite decent. On a full charge, the vacuum can clean for about 90 minutes, which is sufficient for most medium-sized homes. It takes approximately three hours to recharge fully, which is fairly standard for robot vacuums.
The battery life is quite decent. On a full charge, the vacuum can clean for about 90 minutes, which is sufficient for most medium-sized homes. It takes approximately three hours to recharge fully, which is fairly standard for robot vacuums.
**App and Connectivity**
The smartphone app enhances the user experience significantly. It is easy to connect the vacuum to the app, and the controls are intuitive. You can schedule cleanings, monitor the vacuum's progress, and adjust settings remotely, making it very convenient.
The smartphone app enhances the user experience significantly. It is easy to connect the vacuum to the app, and the controls are intuitive. You can schedule cleanings, monitor the vacuum's progress, and adjust settings remotely, making it very convenient.
**Maintenance**
Maintaining the VR7MD96514G/AA is relatively simple. The dustbin is easy to empty, and the brushes are accessible for cleaning. The mop attachment can be removed and washed, which helps in keeping the device in good working condition.
Maintaining the VR7MD96514G/AA is relatively simple. The dustbin is easy to empty, and the brushes are accessible for cleaning. The mop attachment can be removed and washed, which helps in keeping the device in good working condition.
**Value for Money**
Given its performance and features, the Samsung VR7MD96514G/AA offers good value for its price. It may not be the cheapest option on the market, but the convenience and cleaning power it provides justify the investment.
Given its performance and features, the Samsung VR7MD96514G/AA offers good value for its price. It may not be the cheapest option on the market, but the convenience and cleaning power it provides justify the investment.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Mighty robot
on August 14, 2024
Posted by: grkblondie
from Rego Park
[This review was collected as part of a promotion.] The Samsung Bespoke Jet Bot Combo Robot Vacuum is a mighty robot with multi functions. There are detachable mopper pads that do an excellent job of mopping up spills. The vacuum is very intelligent and does not bump into furniture. You can use an app to control its path as well. The charging port is fairly large compared to other robots but is able to clean the vacuum so it saves me the hassle. The charge is also very good and lasts for a few hours making sure that the vacuum cleans almost every inch of a room.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Impressive Features
on August 14, 2024
Posted by: radsteph
from Paso Robles
[This review was collected as part of a promotion.] The Samsung VR7MD97714G/AA has successfully met my stringent criteria, exceeding my expectations in various aspects. Initially, my husband and I were hesitant to invest in this vacuum due to its cost and the size of our home. However, these concerns proved to be unfounded as the vacuum adeptly navigates every corner of our residence without any difficulty. After conducting a comprehensive mapping of our home, the device efficiently distinguishes between areas that require mopping and those that need only vacuuming, demonstrating its advanced functionality. Additionally, the built-in camera is a valuable feature that I utilize to monitor my dogs while I am away. This capability adds significant value and convenience, further justifying our purchase.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
3
A really advanced vacuum but lacking in some ways
on August 14, 2024
Posted by: benjs
from Valley Village
[This review was collected as part of a promotion.] I really wanted to love my vaccum as much as everyone else seems to, but I found some things to be challenging and difficult.
Firstly, it is a nice sized unit, and set up was pretty straightforward. It is nice that it is self contained and it seems to run very well, and collects a lot of dirt each and every time. It certainly take sa lot of pressure off of me to help keep the house clean.
Unfortunately, I have noticed some issues with two main things:
1) I found that the mapping of my home wasn't accurate, and the app was very buggy when I tried to re-draw the lines of the rooms of my house.
2) I have a multi floor home and there seems to be no easy way to set the vacuum up to move it between floors. I kind of just have to let it start on the first floor where the unit is, and then physically lift it up the stairs, while it starts to alert me that something isn't right.
3) The app is surpringly buggy. I have 2 Samsung TVs, one fridge, and a washer and dryer all on the app and everything runs very smooth on it, so this was a bit surprising.
4) The convenience of having the auto wash, dry, dust empty and refill in one machine where I don't need to come in contact with the dirt very often was a true gamechanger. I really loved it. It was disturbing yet satisfying to see how much dirt and mess was picked up each time, and how strong the mop and vacuum really were. My messy toddlers were no match for this device, the vacuum really collected everything!
2) I have a multi floor home and there seems to be no easy way to set the vacuum up to move it between floors. I kind of just have to let it start on the first floor where the unit is, and then physically lift it up the stairs, while it starts to alert me that something isn't right.
3) The app is surpringly buggy. I have 2 Samsung TVs, one fridge, and a washer and dryer all on the app and everything runs very smooth on it, so this was a bit surprising.
4) The convenience of having the auto wash, dry, dust empty and refill in one machine where I don't need to come in contact with the dirt very often was a true gamechanger. I really loved it. It was disturbing yet satisfying to see how much dirt and mess was picked up each time, and how strong the mop and vacuum really were. My messy toddlers were no match for this device, the vacuum really collected everything!
Overall, it is a good machine, but for one of the most expensive robot vacuums on the market, I did expect better.
I would recommend this to a friend!
Response from The InsidersBy SEA Care, August 14, 2024
Hi benjs,
Thank you very much for your observation of our vacuum. Rest assured that we are working to improve our products and services with the help of your reviews.
We recommend disconnecting and then reconnecting the vacuum in your SmartThings application. Also, check if there's a software update available. For instructions, please see page 26 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147441267) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Thank you very much for your observation of our vacuum. Rest assured that we are working to improve our products and services with the help of your reviews.
We recommend disconnecting and then reconnecting the vacuum in your SmartThings application. Also, check if there's a software update available. For instructions, please see page 26 of the manual link below.
User manual
https://downloadcenter.samsung.com/content/UM/202406/20240620154614725/O_DJ68-00907C-02_IB_FULL_VR9700D_AA_EN_240614.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147441267) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting The Insiders