Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.4
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
58
4 Stars
8
3 Stars
2
2 Stars
3
1 Star
6
90%of customers recommend this product.
(
65 out of
72)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
Great robot with amazing features!
on August 14, 2024
Posted by: DreVS
from Austin
[This review was collected as part of a promotion.] This is the best robot vacuum and mop I've ever owned! My house is usually very cluttered with things that my old vacuums have struggled with, but this robot has no problem weaving around obstacles and avoids getting stuck so well. The mop feature is also really thoughtful - I have a combination of vinyl, really high pile rugs, and carpet, and the robot detects this and switches modes seamlessly. It also goes back to the base station to detach the mopping pads when it detects my high pile rug, which is super helpful! I'm also surprised by some of the cool features I didn't know this robot had - I have 3 cats and 2 dogs, and didn't realize how great this robot is for pet owners. It definitely handles all the fur like a champ, but on top of that, it was a home monitoring mode that lets you navigate your home and see live video from the camera. It even has a barking detection feature, and can seek out your pets so you can see them if you're away from home, and can even play music to soothe them! I didn't know about all these features when I bought it, so it was such a cool bonus. I really like the robot so far, and definitely recommend it!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Just Wow- Amazing product to keep my home clean
on August 14, 2024
Posted by: dtou812
from CLAREMONT
[This review was collected as part of a promotion.] This Samsung Bespoke JetBot redefines home cleaning with its ease of setup, advanced mapping, and user-friendly app. Straight out of the box, setup is simple: just charge the vacuum, connect it to Wi-Fi via the intuitive app, and it's ready for its first run. Using LIDAR technology, the vacuum maps my home in about 60 minutes, allowing me to watch real-time mapping on the app. I can customize cleaning zones to focus on specific areas or avoid others. The app is a highlight, offering remote control, scheduling, real-time notifications, and maintenance reminders. I can start, pause, and stop cleaning sessions remotely, ensuring your floors are always clean. Performance-wise, the vacuum excels with powerful suction, multi-surface brushes, and a high-capacity dustbin, efficiently tackling dirt, debris, and pet hair. Overall, this vacuum combines effortless setup, intelligent mapping, and a feature-rich app to make home cleaning a breeze, making it a valuable addition to any household. Lastly, it looks GREAT in our living room
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Game-Changer in Home Cleaning!
on August 14, 2024
Posted by: Supressor07
from Frederick
[This review was collected as part of a promotion.] I recently purchased the Bespoke Jet Bot Combo™ AI Robot Vacuum and Mop with All-in-One Clean Station® with Auto Steam, and it has been an absolute game-changer for my home cleaning routine. The Samsung VR7MD97714G has exceeded all my expectations.
The Jet AI Object Recognition and 3D Obstacle Avoidance Sensor is incredibly impressive. It effortlessly navigates around obstacles and ensures thorough cleaning, even in hard-to-reach areas. No more worrying about the vacuum getting stuck or missing spots!
The AI Floor Detect feature is a standout. It intelligently adjusts to different floor types, ensuring optimal cleaning. I especially appreciate how the mop pads lift or detach to avoid contaminating carpets—it's a thoughtful and practical design.
The All-in-One Clean Station with Auto Steam is a lifesaver. It takes care of everything from cleaning the mop pads with hot water and steam to emptying the dustbin and refilling the water tank. Maintenance has never been this hassle-free.
One of my favorite aspects is how it handles my hardwood floors and carpets seamlessly. I love watching it move from one type of flooring to another without any hiccups. Plus, the fact that it avoids my children's toys and pet's water bowl is a huge relief. I no longer have to worry about coming home to find the vacuum stuck somewhere or the mop pad drenched with dirty water.
Another personal highlight is the scheduling feature. I have it set to clean every morning while I'm at work, and it's such a pleasure to come home to spotless floors. It has truly freed up my weekends, giving me more time to spend with my family.
Overall, the Bespoke Jet Bot Combo™ AI Robot Vacuum and Mop with All-in-One Clean Station® with Auto Steam has transformed my cleaning experience. It's efficient, intelligent, and incredibly convenient. I highly recommend it to anyone looking for a top-of-the-line cleaning solution!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Press Start and Forget About it
on August 14, 2024
Posted by: Anonymous
from Madison
[This review was collected as part of a promotion.] There are many good things about this robot vacuum/mop combo. Compared to my previous vacuum robot, this one is quieter, faster, and doesn’t need to empty during cleaning. Other things that make this a good buy are that when it mops, the water dries fast and it has a camera so you can check in on it—or your house when you’re away. There is an install video which is very helpful to have it ready to go in a short amount of time—although mine was only 25% charged out of the box.
There are some drawbacks that I’ve noticed. I think because it can see things compared to my previous robot vacuum, it knows not to bump into things and so it doesn’t go to the edge around the walls and other objects. When changing to mopping, it returns to the base and installs the mop piece on its own and it also adds water by itself. However, it did not mop my bathroom or entry area with hard floor. At the end when it dispenses the dirty water and cleans the mop head, it takes about 10 minutes and it’s loud so putting the base in a bedroom away from you would be better.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Mr Roboto Cleaner
on August 14, 2024
Posted by: Bpower2
[This review was collected as part of a promotion.] This robot vacuum is the best! . I just love how much the Samsung Bespoke Jet Bot Combo AI has made my cleaning life so much easier! Waking up daily to vacuumed and moped floors makes me feel like king.
It tackles both vacuuming and mopping at the same time and even empties its own dirt in the bin and cleans its own mop heads! All you need to do is add fresh water every couple of days, and empty out the old dirty water. The All in One Clean station holds the water and the dirt. It is smart at knowing when it goes over a rug to keep vacuuming but stop the mop heads from touching the floor so it does not get wet. The suction is powerful enough to pick up all the crumbs, dirt, and pet hair.
I programmed mine to run each night after we go to bed. I simply set the routine program easily in the Smart Things app on my phone and choose how and when it should turn on automatically.. I highly recommend you get this! Make your life easier.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung ultimate robot vacuum and mop
on August 14, 2024
Posted by: Pravali
from Georgetown
[This review was collected as part of a promotion.] My first thought after opening it , this one is so huge and I’m happy so it can get more storage of water and dust . First it takes 3d mapping of each room and give a time estimate to clean and mop . What’s the best thing I like about this is ,it’s doing both vacuum and mop at the same time and lots of saving .time and energy here . It can detect the carpet and floor perfectly and working accurately on the corners and if there is any obstacles . Have awesome features I really like about is auto wash ,dry , refill the water and empty the dust . It’s a life saver for me .i can manage everything now with just my fingers using smart things app .
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
A futuristic cleaning tool
on August 14, 2024
Posted by: harshilchahal
from Maple Grove
[This review was collected as part of a promotion.] Overall, I really like this vacuum and I think after a few software updates, it’s going to blow anything else out of the water. The vacuum does a tremendous job navigating the various floor types on my first floor (thick carpet, area rugs, hardwood) and knows when and when not to lower the mop during the mopping function. The vacuum works pretty effortlessly as well, generally getting most areas of the floor. The SmartThings app doesn’t have quite as many features as other competitors I’ve used, but imagine Samsung will continuously improve on this over time.
The only areas where I’ve had some difficulty are during re-docking and occasional missed spots when vacuuming. When the robot is done, it seems to have difficulty redocking at times and needs to try a few times before it gets it right. Not sure if this is just the placement of the docking station, but hopefully this improves over time. In addition, there are times where it misses vacuuming a few spots in the house even though they are mapped appropriately. Not sure why, but again, hoping this improves with software updates.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Awesome Robot
on August 14, 2024
Posted by: Lethaltricks1
from Albuquerque
[This review was collected as part of a promotion.] We bought this to replace our other vacmop robot and so far, it's a night and day difference in clean floors. The setup within the SmartThings app was super easy and it has a ton of additional features and customizations. The Pet Monitoring feature is really cool and works surprisingly well.
-Cleaning: The cleaning on this puppy is absolutely wild. It has either vac only or mop and vac model. Having three dogs and three girls in the house makes for a ton of hair, this thing kills it at making sure our floors are hair/fur free. So far, we have it programmed to mop every other day and vacuum every day. The floors look and feel super clean. The robot is able to reach the corners and edges of the floor really well with both the vac and mop, so having those little missed spots are a thing of the past. The cleaning station has a 1gal. capacity for clean water and self cleans, sanitizes, and drys the mop pads after every clean or every 20 minutes, depending on how you set it. The vac has all of the usual features, self empty, self fills the robot water tank, etc.
- AI features: I feel like this is where the device really shines/differs from other products. It has a whole suite of AI features like object recognition, obstacle avoidance, stain recognition, pet detection.. the list goes on. Most of the features work well and I imagine will only get better as the algorithms improve. The robot has yet to run out of charge while cleaning, even on the vac+mop mode. It does have a resume function, so if it does run out of juice it will just pick up where it left off. The mopping on this guy works super well, the spinning pads are a huge improvement from the traditional mop vacs that just drag a wet cloth behind it.
- Mapping: The map function is very detailed, it creates a 2D and 3D model of your house, with little models of your furniture and objects. While it's cleaning, it will also alert you on the map where it ran into objects that it had to go around or avoid.
Overall I would recommend this robot hands down. If you're looking for an all-in-one solution to clean floors with the minimal amount of work on your end, this is your guy.
-Cleaning: The cleaning on this puppy is absolutely wild. It has either vac only or mop and vac model. Having three dogs and three girls in the house makes for a ton of hair, this thing kills it at making sure our floors are hair/fur free. So far, we have it programmed to mop every other day and vacuum every day. The floors look and feel super clean. The robot is able to reach the corners and edges of the floor really well with both the vac and mop, so having those little missed spots are a thing of the past. The cleaning station has a 1gal. capacity for clean water and self cleans, sanitizes, and drys the mop pads after every clean or every 20 minutes, depending on how you set it. The vac has all of the usual features, self empty, self fills the robot water tank, etc.
- AI features: I feel like this is where the device really shines/differs from other products. It has a whole suite of AI features like object recognition, obstacle avoidance, stain recognition, pet detection.. the list goes on. Most of the features work well and I imagine will only get better as the algorithms improve. The robot has yet to run out of charge while cleaning, even on the vac+mop mode. It does have a resume function, so if it does run out of juice it will just pick up where it left off. The mopping on this guy works super well, the spinning pads are a huge improvement from the traditional mop vacs that just drag a wet cloth behind it.
- Mapping: The map function is very detailed, it creates a 2D and 3D model of your house, with little models of your furniture and objects. While it's cleaning, it will also alert you on the map where it ran into objects that it had to go around or avoid.
Overall I would recommend this robot hands down. If you're looking for an all-in-one solution to clean floors with the minimal amount of work on your end, this is your guy.
I would recommend this to a friend!
Written by a customer while visiting The Insiders