Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
65
4 Stars
16
3 Stars
5
2 Stars
4
1 Star
10
87%of customers recommend this product.
(
80 out of
92)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
Great Product!
on July 3, 2024
Posted by: Spencer
from New Castle, Indiana
[This review was collected as part of a promotion.] I pre ordered this some time ago and have been using it since its release for about a month.
I'm very pleased.It is intuitive and it works better than any other system i've used to date. I'm very happy with the purchase.
I'm very pleased.It is intuitive and it works better than any other system i've used to date. I'm very happy with the purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Frustratingly Complex
on June 9, 2025
Posted by: Lith
from New York
This product was Samsungs big player in a robot mop and vacuum industry where IRobot had begun to fail as a company. With their amazing reputation for making intelligent products that are well designed and easy to learn, I anticipated this product to be spectacular.
What I got was quite a bit shy.
As someone who has owned more than my fair share of robot vacuums, something samsung does well is the robots maintenance. For the most part, with one exception, I dont find myself needing to replace water/bags/emptying all that often, despite running it 3 times a week. I love that. The more "set and forget" a robot is, the happier I am to have saved time using it. That is the point after all isnt it?
Well, I wish I could say the same about the filters. The irony of a mop/vacuum in one unit is that it frequently vacuums up moisture, which clogs its premotor filter. That thing gets gross and grimy to a horrible degree. I find myself cleaning it out almost weekly.
Another complaint I have is the "AI Pathing". Its horrible. If you so much as rotate the base station, it fails to find its location. Where Irobots vacuums will do a little scout run so it can sort itself out, Samsungs bespoke will just *go*, operating on zero information and will ignore no-go and room restrictions. It is horrible. At no point while cleaning with no information does the robot even attempt to figure out where it is after the initial search.
Which leads me into complaint 3. It has zero self preservation when it comes to running stuff over. It wont look to see whats in the way, or detect objects. It just runs them over, and 9 times out of 10, I find it stuck somewhere because it ran over a power cord, or somehow a sock somewhere got aggressively sucked into the mechanisms.
Then theres the app. Half the time it claims it cant connect to the vacuum, and drawing maps is a horrible pain. Besides not having the tools most other apps have that let you make straight lines, it also "decides" if your room meets its criteria. Im sorry samsung, that my bathroom doesnt meet your predetermined universal laws for how big a bathroom SHOULD be, but my bathroom is my bathroom. It is small, and it is mine. Because of this, my modest bathroom MUST be a part of my kitchen (Or I must slice off a section of my kitchen and declare it bathroom space).
The mops like to keep spinning, even when disengaged, and as a result it tracks water on my carpet. It doesnt lift them up high enough off the ground so as not to contact my carpet either, even though my carpet is nothing fancy.
There are random spots in my house that it decides via coin flip if it feels like getting stuck. Like around the toilet or under the lip of my sink. It fits, it just decides that today is the day it doesnt feel like finishing the job.
Dont get me started on its pathing. The amount of space it misses, especially around the edges of rooms is disgraceful. The mopping surface area is poor at best, and given that the manual tells you NEVER to use cleaning products in the mop water, or on the floor as mopping, I tend to believe its not doing all that great of a job sanitizing, and more so just smearing smudges and messes everywhere.
The design of the roller brush is absolutely atrocious, and is a nightmare to clean. There's hair and gunk inside the sides that I can see, but the ends are not removable to allow for basic maintenance of the roller brush like you could if you bought Irobot.
All in all, its function is terrible. Go buy any other vacuum product.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy SEA Care, June 11, 2025
Lith, we want to ensure that the vacuum functions at its best. Let's get this taken care of.
Please refer to the resources below to rectify your vacuum's concerns. For tips, browse over the hyperlinks.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Please refer to pages 36-37 of the vacuum's manual under "Maintaining and cleaning the jet bot combo (See pre-motor filter). Pages 28-30 for using the SmartThings app to manage its functions such as driving mode, managing maps, driving settings, and room customization. And page 24 for Resetting the Jet Bot Combo.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149539786, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to rectify your vacuum's concerns. For tips, browse over the hyperlinks.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Please refer to pages 36-37 of the vacuum's manual under "Maintaining and cleaning the jet bot combo (See pre-motor filter). Pages 28-30 for using the SmartThings app to manage its functions such as driving mode, managing maps, driving settings, and room customization. And page 24 for Resetting the Jet Bot Combo.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149539786, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic and Better than Roborock!
on July 17, 2024
Posted by: thedish
from Fort Lauderdale, FL
Fantastic!! Honestly better than Roborock S8 Ultra and it integrates perfectly with SmartThings! Both vacuuming and mopping are excellent, and this is very high tech with it's collision avoidance!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on December 27, 2024
Posted by: vixenkp1488
from Coarsegold
The worst robot vacuum I have ever purchased! Do not buy. I have tried every brand of robot vacuums/ mops and never had this much trouble I have had to send this back and forth for repairs more than I have used it. I'm on my third time sending it back. It's ridiculous 😒
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 28, 2025
Vixenkp1488, we understand the frustration if you always have the vacuum repaired. We want to speak to you directly to provide support and see what options we can offer to fix your vacuum.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Robot Vacuum Ever!
on January 22, 2025
Posted by: Wellness
from Boston MA
This Samsung robot vacuum is truly exceptional—better than any other robot vacuum we’ve ever used. Our office has tried various models from multiple brands, but Samsung stands out as the best in terms of cleaning performance, accuracy, and overall satisfaction.
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Fine Machine
on September 15, 2025
Posted by: JQSSQJ
[This review was collected as part of a promotion.] Love that it uses only regular tap water for mopping, no cleaning solutions needed! Vacuum bag has a large capacity and doesn’t need to be changed frequently. Fantastic job cleaning, but I really wish it wouldn’t get stuck in certain rooms with raised thresholds. The app needs a lot of work. Please make it easier to edit and create maps. Other than those minor gripes, it truly is a solid mop and vacuum robot.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible,cheap, not working
on June 24, 2025
Posted by: Kris
from Texas,TX
This product does not work. I had bought this product about a year ago, and it worked well for four months, and then, all of a sudden, one day, it stopped working. The product seemed to be okay, but it is not connected to Wi-Fi anymore. I called for service, and they sent out the product. Now I'm on my sixth time sending out the product, and the product is still not working (it's currently out for service). Every time they send it back, they say it works. But it does not connect to Wi-Fi in my house, but it works in the factory. My warranty is about to run out in a couple of days, and they still haven't fixed the problem. All I want is a refund, but they refuse to give me one because they say the product should be working. Save your money and go buy another product. There are better products anywhere else.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, June 25, 2025
We are committed to enhancing the performance of your vacuum, Kris. Let's get this taken care of.
If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149723867, to help our team locate your information when you message us.
Have a great day.
-John
If your Jet Bot vacuum fails to connect to Wi-Fi, refer to page 51 of the unit's manual for troubleshooting information:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149723867, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 5 months of use
on April 2, 2025
Posted by: Anup
from MI
Stay away from Samsung. My vacuum stopped working just five months after purchase. Since I started using it a few months after buying it, it's not covered under warranty. There's no option to get it serviced without a warranty, and Samsung even canceled my repair request because of this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 8, 2025
Hi Anup,
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US