Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
65
4 Stars
16
3 Stars
5
2 Stars
4
1 Star
10
87%of customers recommend this product.
(
80 out of
92)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
2
Not satisfied with the Ai robi vaccum
on June 3, 2025
Posted by: Sarvesh
from Menifee, California
[This review was collected as part of a promotion.] The product worked great until the first 6 months and then it started having sensor issues as it wasn't detecting wires and would always tangle.
The battery also started dieing.
There is no AI in this product. Its just marketing
The battery also started dieing.
There is no AI in this product. Its just marketing
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, June 4, 2025
Hello Sarvesh,
We understand the disappointment about the vacuum's performance. Let us help.
If a sensor becomes contaminated, it may affect performance. Also, as the battery is used over time, the battery charging time and usage time decreases. In this case, contact Customer Service.
We have provided the user manual for your model. You may refer to page 11 of the user manual for details about using the battery and page 42 about cleaning and maintaining the sensor.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149441832) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the disappointment about the vacuum's performance. Let us help.
If a sensor becomes contaminated, it may affect performance. Also, as the battery is used over time, the battery charging time and usage time decreases. In this case, contact Customer Service.
We have provided the user manual for your model. You may refer to page 11 of the user manual for details about using the battery and page 42 about cleaning and maintaining the sensor.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149441832) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
the ultimate cleaning assistant!
on September 15, 2025
Posted by: Yong
from Frisco, TX
[This review was collected as part of a promotion.] Love not having to physically vacuum anymore. this little guy takes care of it for me now. This really is a game changer. It vacuums, mops, empties the dustbin and even washes and dries the mop pads with steam, so they're always fresh. The AI feature is impressive. it knows how to navigate my home with many rooms and obstacles (i have 2 small children so toys are always laying around everywhere). It also can detect carpet very well. This vac is a bit pricey but honestly it is well worth the investment!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly amazing
on September 30, 2025
Posted by: Earthyshopper
from Miami, FL
[This review was collected as part of a promotion.] This innovative device has truly transformed my cleaning routine with its ease of use. Its ability to vacuum and mop simultaneously saves considerable time and effort during my cleaning sessions. The automated navigation system efficiently covers the entire floor, ensuring no spots are missed in the cleaning process. Overall, this product has proven to be a valuable investment for maintaining a clean and tidy home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
samsung robot vacumm cleaner review
on October 6, 2025
Posted by: adegoke
from Maryland
[This review was collected as part of a promotion.] The Samsung robot vacumm cleaner is fantastic! It’s powerful, quiet, and makes cleaning effortless. My floors have never looked better.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Advance Robot Vacuum without a Crucial Feature
on October 6, 2025
Posted by: Anonymous
from Fremont, CA
[This review was collected as part of a promotion.] It's a very good product. It's easy to maintain and did the cleaning pretty well. The reason I only give it a four star was because the Smart Things design was not good enough for this advance Robot Vacuum. I can't believe this device can't be scheduled to clean specific room or area. This is a very standard feature which exists in many years ago of a simple and cheap robot vacuum. It's very disappointing that a such expensive and advanced robot vacuum can't support such feature. Hope Samsung can get this feature added in the new future.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Really wanted to love this, but...
on July 24, 2024
Posted by: PHIL
Wonder when the robot is ever going to fully clean a house without getting stuck, constant notifications that it can't begin it's schedule cleaning because it's not at the dock even though it's actually attempting to vacuum. Good luck with the mop, the pads keep coming off so nothing ever gets mopped. I've had one day with no issues, well almost no issues it did a brief clean then couldn't get back to it's station to dock. Everytime I look after it "cleaned" I find the area dirtier than it was before the clean. Almost like it just moved stuff from one area and dumped it to another area. I'll try a reset to see if it fixes the issues, but if not I'm returning it. As of now complete waste of money.
Response from Samsung USBy Rainly, Samsung Care, August 1, 2024
Hi Phil,
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Great Allrounder, Suitable for Most Use Cases
on April 5, 2024
Posted by: JohnnyTinkleson
I got this as a press sample, it's really a great all-round robot vacuum! Virtually all flaws from the Jet Bot AI+ have been fixed; the mop steam cleaning is truly one-of-a-kind. Absolutely no bacteria left after that :D
My only two main criticisms are the lack of the ability to connect it to your house's water pipes directly as well as the lack of proper corner cleaning (on the hardware side, the robot does the best it can, given its hardware). In my opinion, this is definitely (at least) in the top three robot vacuums of 2024. Top notch Samsung!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Loves Going Into No-Go Zones
on June 23, 2025
Posted by: James
from Austin, TX
I keep finding this little idiot stuck under a bed in a no-go zone. I'm about to set him out by the trash.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, June 24, 2025
We aim to ensure your vacuum always functions at its best, James. Let's help you.
If your Jet Bot is always stuck in a no-go zone, please refer to page 45 of the vacuum's manual to check its voice guidance and checklist (See "Robot vacuum is in a No-go zone and can't move. Move it out of this zone) and page 24 under "Resetting the Jet Bot Combo" for details:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149709104, to help our team locate your information when you message us.
Have a great day.
-John
If your Jet Bot is always stuck in a no-go zone, please refer to page 45 of the vacuum's manual to check its voice guidance and checklist (See "Robot vacuum is in a No-go zone and can't move. Move it out of this zone) and page 24 under "Resetting the Jet Bot Combo" for details:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149709104, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US