Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
10
85%of customers recommend this product.
(
70 out of
82)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
2
Really wanted to love this, but...
on July 24, 2024
Posted by: PHIL
Wonder when the robot is ever going to fully clean a house without getting stuck, constant notifications that it can't begin it's schedule cleaning because it's not at the dock even though it's actually attempting to vacuum. Good luck with the mop, the pads keep coming off so nothing ever gets mopped. I've had one day with no issues, well almost no issues it did a brief clean then couldn't get back to it's station to dock. Everytime I look after it "cleaned" I find the area dirtier than it was before the clean. Almost like it just moved stuff from one area and dumped it to another area. I'll try a reset to see if it fixes the issues, but if not I'm returning it. As of now complete waste of money.
Response from Samsung USBy Rainly, Samsung Care, August 1, 2024
Hi Phil,
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
We understand your disappointment about the performance of your Samsung Jet Bot. Let us help you.
I have shared links below that can help you maximize the cleaning capacity and performance of your Samsung Jet Bot vacuum.
Jet Bot Mop is not cleaning properly.
https://www.samsung.com/us/support/troubleshooting/TSG01207761/
Docking station positioning for Samsung Jet Bot.
https://www.samsung.com/us/support/answer/ANS10002351/
It would also be great if we could talk to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147395608, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
5
Great Allrounder, Suitable for Most Use Cases
on April 5, 2024
Posted by: JohnnyTinkleson
I got this as a press sample, it's really a great all-round robot vacuum! Virtually all flaws from the Jet Bot AI+ have been fixed; the mop steam cleaning is truly one-of-a-kind. Absolutely no bacteria left after that :D
My only two main criticisms are the lack of the ability to connect it to your house's water pipes directly as well as the lack of proper corner cleaning (on the hardware side, the robot does the best it can, given its hardware). In my opinion, this is definitely (at least) in the top three robot vacuums of 2024. Top notch Samsung!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product!
on July 3, 2024
Posted by: Spencer
from New Castle, Indiana
[This review was collected as part of a promotion.] I pre ordered this some time ago and have been using it since its release for about a month.
I'm very pleased.It is intuitive and it works better than any other system i've used to date. I'm very happy with the purchase.
I'm very pleased.It is intuitive and it works better than any other system i've used to date. I'm very happy with the purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Frustratingly Complex
on June 9, 2025
Posted by: Lith
from New York
This product was Samsungs big player in a robot mop and vacuum industry where IRobot had begun to fail as a company. With their amazing reputation for making intelligent products that are well designed and easy to learn, I anticipated this product to be spectacular.
What I got was quite a bit shy.
As someone who has owned more than my fair share of robot vacuums, something samsung does well is the robots maintenance. For the most part, with one exception, I dont find myself needing to replace water/bags/emptying all that often, despite running it 3 times a week. I love that. The more "set and forget" a robot is, the happier I am to have saved time using it. That is the point after all isnt it?
Well, I wish I could say the same about the filters. The irony of a mop/vacuum in one unit is that it frequently vacuums up moisture, which clogs its premotor filter. That thing gets gross and grimy to a horrible degree. I find myself cleaning it out almost weekly.
Another complaint I have is the "AI Pathing". Its horrible. If you so much as rotate the base station, it fails to find its location. Where Irobots vacuums will do a little scout run so it can sort itself out, Samsungs bespoke will just *go*, operating on zero information and will ignore no-go and room restrictions. It is horrible. At no point while cleaning with no information does the robot even attempt to figure out where it is after the initial search.
Which leads me into complaint 3. It has zero self preservation when it comes to running stuff over. It wont look to see whats in the way, or detect objects. It just runs them over, and 9 times out of 10, I find it stuck somewhere because it ran over a power cord, or somehow a sock somewhere got aggressively sucked into the mechanisms.
Then theres the app. Half the time it claims it cant connect to the vacuum, and drawing maps is a horrible pain. Besides not having the tools most other apps have that let you make straight lines, it also "decides" if your room meets its criteria. Im sorry samsung, that my bathroom doesnt meet your predetermined universal laws for how big a bathroom SHOULD be, but my bathroom is my bathroom. It is small, and it is mine. Because of this, my modest bathroom MUST be a part of my kitchen (Or I must slice off a section of my kitchen and declare it bathroom space).
The mops like to keep spinning, even when disengaged, and as a result it tracks water on my carpet. It doesnt lift them up high enough off the ground so as not to contact my carpet either, even though my carpet is nothing fancy.
There are random spots in my house that it decides via coin flip if it feels like getting stuck. Like around the toilet or under the lip of my sink. It fits, it just decides that today is the day it doesnt feel like finishing the job.
Dont get me started on its pathing. The amount of space it misses, especially around the edges of rooms is disgraceful. The mopping surface area is poor at best, and given that the manual tells you NEVER to use cleaning products in the mop water, or on the floor as mopping, I tend to believe its not doing all that great of a job sanitizing, and more so just smearing smudges and messes everywhere.
The design of the roller brush is absolutely atrocious, and is a nightmare to clean. There's hair and gunk inside the sides that I can see, but the ends are not removable to allow for basic maintenance of the roller brush like you could if you bought Irobot.
All in all, its function is terrible. Go buy any other vacuum product.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy SEA Care, June 11, 2025
Lith, we want to ensure that the vacuum functions at its best. Let's get this taken care of.
Please refer to the resources below to rectify your vacuum's concerns. For tips, browse over the hyperlinks.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Please refer to pages 36-37 of the vacuum's manual under "Maintaining and cleaning the jet bot combo (See pre-motor filter). Pages 28-30 for using the SmartThings app to manage its functions such as driving mode, managing maps, driving settings, and room customization. And page 24 for Resetting the Jet Bot Combo.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149539786, to help our team pull up your information when you message us.
Have a great day.
-John
Please refer to the resources below to rectify your vacuum's concerns. For tips, browse over the hyperlinks.
Cannot connect to SmartThings:
https://www.samsung.com/us/support/troubleshooting/TSG01003481/
Please refer to pages 36-37 of the vacuum's manual under "Maintaining and cleaning the jet bot combo (See pre-motor filter). Pages 28-30 for using the SmartThings app to manage its functions such as driving mode, managing maps, driving settings, and room customization. And page 24 for Resetting the Jet Bot Combo.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149539786, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic and Better than Roborock!
on July 17, 2024
Posted by: thedish
from Fort Lauderdale, FL
Fantastic!! Honestly better than Roborock S8 Ultra and it integrates perfectly with SmartThings! Both vacuuming and mopping are excellent, and this is very high tech with it's collision avoidance!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on December 27, 2024
Posted by: vixenkp1488
from Coarsegold
The worst robot vacuum I have ever purchased! Do not buy. I have tried every brand of robot vacuums/ mops and never had this much trouble I have had to send this back and forth for repairs more than I have used it. I'm on my third time sending it back. It's ridiculous 😒
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 28, 2025
Vixenkp1488, we understand the frustration if you always have the vacuum repaired. We want to speak to you directly to provide support and see what options we can offer to fix your vacuum.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Robot Vacuum Ever!
on January 22, 2025
Posted by: Wellness
from Boston MA
This Samsung robot vacuum is truly exceptional—better than any other robot vacuum we’ve ever used. Our office has tried various models from multiple brands, but Samsung stands out as the best in terms of cleaning performance, accuracy, and overall satisfaction.
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Loves Going Into No-Go Zones
on June 23, 2025
Posted by: James
from Austin, TX
I keep finding this little idiot stuck under a bed in a no-go zone. I'm about to set him out by the trash.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, June 24, 2025
We aim to ensure your vacuum always functions at its best, James. Let's help you.
If your Jet Bot is always stuck in a no-go zone, please refer to page 45 of the vacuum's manual to check its voice guidance and checklist (See "Robot vacuum is in a No-go zone and can't move. Move it out of this zone) and page 24 under "Resetting the Jet Bot Combo" for details:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149709104, to help our team locate your information when you message us.
Have a great day.
-John
If your Jet Bot is always stuck in a no-go zone, please refer to page 45 of the vacuum's manual to check its voice guidance and checklist (See "Robot vacuum is in a No-go zone and can't move. Move it out of this zone) and page 24 under "Resetting the Jet Bot Combo" for details:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149709104, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US