Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.4
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
49
4 Stars
10
3 Stars
2
2 Stars
1
1 Star
5
90%of customers recommend this product.
(
57 out of
63)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
Fantastic and Better than Roborock!
on July 17, 2024
Posted by: thedish
from Fort Lauderdale, FL
Fantastic!! Honestly better than Roborock S8 Ultra and it integrates perfectly with SmartThings! Both vacuuming and mopping are excellent, and this is very high tech with it's collision avoidance!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Robot Vacuum Ever!
on January 22, 2025
Posted by: Wellness
from Boston MA
This Samsung robot vacuum is truly exceptional—better than any other robot vacuum we’ve ever used. Our office has tried various models from multiple brands, but Samsung stands out as the best in terms of cleaning performance, accuracy, and overall satisfaction.
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Fine Machine
on September 15, 2025
Posted by: JQSSQJ
[This review was collected as part of a promotion.] Love that it uses only regular tap water for mopping, no cleaning solutions needed! Vacuum bag has a large capacity and doesn’t need to be changed frequently. Fantastic job cleaning, but I really wish it wouldn’t get stuck in certain rooms with raised thresholds. The app needs a lot of work. Please make it easier to edit and create maps. Other than those minor gripes, it truly is a solid mop and vacuum robot.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 5 months of use
on April 2, 2025
Posted by: Anup
from MI
Stay away from Samsung. My vacuum stopped working just five months after purchase. Since I started using it a few months after buying it, it's not covered under warranty. There's no option to get it serviced without a warranty, and Samsung even canceled my repair request because of this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 8, 2025
Hi Anup,
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed with Performance – Not Worth the Pric
on April 14, 2025
Posted by: GaryC
from Alabama
I really wanted to like the Bespoke Jet Bot Combo™ AI Robot Vacuum and Mop, but unfortunately, it falls short in some pretty basic areas. For a product at this price point, I expected much better performance.
First, it fails to clean properly along walls, edges, and around furniture. It consistently misses about 6 to 12 inches of space near baseboards and corners, which defeats the purpose of having an automated vacuum in the first place.
Even more frustrating, the vacuum refuses to clean my area rug—specifically one that has black weaves in the design. The AI seems to interpret the black lines as obstacles or drop-offs and avoids them entirely. This means large portions of the rug are left untouched.
For something that's supposed to be "smart," it feels like a major oversight. Add to that the hefty price tag, and I honestly can't recommend this product. Hopefully future software updates can fix these issues, but for now, it’s a letdown.
Plus Samsung wants a 15% restocking fee for their inferior product. BE WARNED.. STAY AWAY FROM THIS
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 16, 2025
Hi GaryC,
We can feel your frustration with this washer. We are here to help you.
Please see page 49 of the user manual for steps to take when the vacuum does not clean some of the places that needs to be cleaned.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148794225), and it will help our team pull up your information.
^Rodel
We can feel your frustration with this washer. We are here to help you.
Please see page 49 of the user manual for steps to take when the vacuum does not clean some of the places that needs to be cleaned.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148794225), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Clean
on June 18, 2025
Posted by: Anonymous
from Frisco Texas
[This review was collected as part of a promotion.] Good product, quick clean. Minor issue is observed like something stuck on side brush.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
General Overview.
on July 2, 2025
Posted by: Texas
[This review was collected as part of a promotion.] Good Jet Bot. The only issue is that the AI is still learning and sometimes gets stuck continuously vacuuming all night when it should go back to the station. Also, it does not allow you to deselect certain rooms from the preset schedule you set up. They need to improve the SmartThings app to allow that.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best robot vacuum and mop
on August 12, 2024
Posted by: qnguyencua11
from Maryland
[This review was collected as part of a promotion.] The Jet Bot Combo is the best robot vacuum + mop in the market. It can completely vacuum and mop your house under one hour. The price is reasonable for its features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US