Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.4
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
50
4 Stars
12
3 Stars
2
2 Stars
1
1 Star
5
91%of customers recommend this product.
(
60 out of
66)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
1
Horrible design flaw
on June 6, 2025
Posted by: Eethar
from Noble, OK
The worst Vacuum that I have owned from Samsung. I love Samsung products, but this is worthless. It cleans great and mops, but the roller brush has broken 3 times in 2 months. You cant buy the brush. You can't buy mop heads. It takes almost 2 weeks for them to send a new roller brush and now they want me to send in the whole unit. The roller brushes are defective. Just give me one that won't break in half. We even cleaned it everyday to try and prevent it from snapping in half. The design sucks.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 9, 2025
Hello there,
We strive to assist you anytime. We would want to talk with you directly to find out how you felt about your overall experience, discuss other available options, and address any additional worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149506140, to help our team pull up your information when you message us.
Have a great day.
-John
We strive to assist you anytime. We would want to talk with you directly to find out how you felt about your overall experience, discuss other available options, and address any additional worries you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149506140, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Vacuum/mop combo
on June 3, 2025
Posted by: Craig
from Buford, Georgia
[This review was collected as part of a promotion.] I’m very happy with the vacuum/mop combo. The only problem I have had is not the vacuum fault because my family members have very long hair and it gets tangled in the brushes. So, from time to time I have to check it and cut away the tangled hair. Besides that no issues. I am even able too control it from the app or the refrigerator.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice little helper
on June 3, 2025
Posted by: BusyHillbilly
from Grass Valley, CA
[This review was collected as part of a promotion.] I love the convenience of it. It does help to keep the house cleaner and I love coming home to a cleaner house. It does have its limitations and for a while it was having issues automatically emptying the bin. When I called support they wanted me to ship it for repair but the problem seems to have selfresolved. I am concerned with the durability of the brushes and just keeping hair out of the moving parts as it does get tangled, also, its not great on edges and returning to the station. I hope some of these issues get improved with software updates
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Not satisfied with the Ai robi vaccum
on June 3, 2025
Posted by: Sarvesh
from Menifee, California
[This review was collected as part of a promotion.] The product worked great until the first 6 months and then it started having sensor issues as it wasn't detecting wires and would always tangle.
The battery also started dieing.
There is no AI in this product. Its just marketing
The battery also started dieing.
There is no AI in this product. Its just marketing
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, June 4, 2025
Hello Sarvesh,
We understand the disappointment about the vacuum's performance. Let us help.
If a sensor becomes contaminated, it may affect performance. Also, as the battery is used over time, the battery charging time and usage time decreases. In this case, contact Customer Service.
We have provided the user manual for your model. You may refer to page 11 of the user manual for details about using the battery and page 42 about cleaning and maintaining the sensor.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149441832) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the disappointment about the vacuum's performance. Let us help.
If a sensor becomes contaminated, it may affect performance. Also, as the battery is used over time, the battery charging time and usage time decreases. In this case, contact Customer Service.
We have provided the user manual for your model. You may refer to page 11 of the user manual for details about using the battery and page 42 about cleaning and maintaining the sensor.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149441832) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy!
on June 3, 2025
Posted by: Jtguard18
[This review was collected as part of a promotion.] I've been using the Bespoke JetBot AI for some time now, and it has quickly become an essential part of my home cleaning routine. Simply put, it's fantastic.
The JetBot’s mopping performance is outstanding. It doesn’t just glide over the surface—it truly cleans. After every run, the floors feel spotless and smooth to the touch, with no streaks or residue left behind. It's rare to find a robot mop that delivers this kind of thorough clean consistently.
One of the most impressive aspects is how quiet it is. You can easily have a conversation or watch TV while it's running—it’s that unobtrusive. Combined with its long battery life, it’s perfect for cleaning large areas in one go without interruption.
Another highlight is its smart navigation and AI-driven performance. It efficiently maps and avoids obstacles, ensuring every inch gets cleaned without bumping into furniture or missing spots.
In short, the Bespoke JetBot AI delivers on its promises. It's powerful, precise, and incredibly user-friendly. If you're looking for a reliable robotic mop that actually gets the job done and leaves your floors feeling truly clean, this is it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed with Performance – Not Worth the Pric
on April 14, 2025
Posted by: GaryC
from Alabama
I really wanted to like the Bespoke Jet Bot Combo™ AI Robot Vacuum and Mop, but unfortunately, it falls short in some pretty basic areas. For a product at this price point, I expected much better performance.
First, it fails to clean properly along walls, edges, and around furniture. It consistently misses about 6 to 12 inches of space near baseboards and corners, which defeats the purpose of having an automated vacuum in the first place.
Even more frustrating, the vacuum refuses to clean my area rug—specifically one that has black weaves in the design. The AI seems to interpret the black lines as obstacles or drop-offs and avoids them entirely. This means large portions of the rug are left untouched.
For something that's supposed to be "smart," it feels like a major oversight. Add to that the hefty price tag, and I honestly can't recommend this product. Hopefully future software updates can fix these issues, but for now, it’s a letdown.
Plus Samsung wants a 15% restocking fee for their inferior product. BE WARNED.. STAY AWAY FROM THIS
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 16, 2025
Hi GaryC,
We can feel your frustration with this washer. We are here to help you.
Please see page 49 of the user manual for steps to take when the vacuum does not clean some of the places that needs to be cleaned.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148794225), and it will help our team pull up your information.
^Rodel
We can feel your frustration with this washer. We are here to help you.
Please see page 49 of the user manual for steps to take when the vacuum does not clean some of the places that needs to be cleaned.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148794225), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Stopped working after 5 months of use
on April 2, 2025
Posted by: Anup
from MI
Stay away from Samsung. My vacuum stopped working just five months after purchase. Since I started using it a few months after buying it, it's not covered under warranty. There's no option to get it serviced without a warranty, and Samsung even canceled my repair request because of this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 8, 2025
Hi Anup,
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
We can feel the disappointment you have with this vacuum. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148742903), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Robot Vacuum Ever!
on January 22, 2025
Posted by: Wellness
from Boston MA
This Samsung robot vacuum is truly exceptional—better than any other robot vacuum we’ve ever used. Our office has tried various models from multiple brands, but Samsung stands out as the best in terms of cleaning performance, accuracy, and overall satisfaction.
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
Its ability to thoroughly clean and navigate with precision is unmatched, making our space spotless every time. If you’re looking for a reliable and high-quality robot vacuum, this is the one to get!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US