Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(100 Reviews)
Rating breakdown 100 reviews
5 Stars
65
4 Stars
16
3 Stars
5
2 Stars
4
1 Star
10
87%of customers recommend this product.
(
80 out of
92)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
3
Good with challenges
on September 15, 2025
Posted by: Shak M
from California
[This review was collected as part of a promotion.] This is a great robotic vacuum when it works - hence the three stars. It is packed with amazing technology and have tons of features including mopping. The challenge is that the technology sometimes get in its own way. This robotic vacuum is supposed to auto charge and auto empty but most times it gets stuck going onto it’s base station and starts complaining that something is stuck - we have spent hours trying to figure out what was stuck only to find out there was nothing there.
All in all a good robotic vacuum but certainly needs significant improvements.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, September 16, 2025
We understand the importance of having a functioning vacuum in your home, Shak M. Let's help you. To address your concern with your vacuum, please refer to page 48 of its manual under "The Jet Bot Combo has stopped during cleaning": https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150741843, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150741843, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Can't be happier !
on September 9, 2024
Posted by: TXCraig
[This review was collected as part of a promotion.] The best robot cleaner so far. No more vacuuming or mopping. The AI works well to avoid obstacles.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
POOR PRODUCT
on December 29, 2024
Posted by: Upset
I really wanted to give it minus 5 stars (-5 stars). The operating quality of the vacuum cleaner is VERY POOR! No quality assurance was done on the product before putting it out in the market. It jams easily: does not clean properly, leaving crumbs and particles on the floor; does not clean all areas even when you it is set to do so. Access to maintenance is poor. This product way too expensive for it to be malfunctioning on a daily. When I leave for work and it is turned to clean, it does not complete the cycle without being jammed and it stays jammed until I get back from work. This is unacceptable. I shall be making a tik tok video to address these issues. Don't waste your money. Stay away from this product!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 30, 2024
Greetings!
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
I can imagine how disappointing it must be for a device that's meant to help save time, but ends up creating more hassle, leaving you with unfinished cleaning tasks and extra work. Let us assist you.
I have shared the user manual link to your Jet Bot combo model. Please visit the link and turn to pages 48 - 52 for steps to take.
https://downloadcenter.samsung.com/content/UM/202412/20241213164804723/O_DJ68-00907C-03_IB_VR9700DL_AA_EN_241211.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1148035298 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Bespoke Jet Bot Vac/Mop - Samsung
on January 3, 2025
Posted by: mwalmsley130
from Monaca, PA
[This review was collected as part of a promotion.] Overall the product is good. The app is very easy to use and schedule automatic cleanings. I love the amount of choices and options for the vac/mop. The device runs pretty quietly and quickly. The spinning mop heads are much preferred to the mop pads other devices just sort of drag along on the back of their brand of device.
Areas of improvement would be size of dust bin, quality of vacuum (it can leave small particles behind) and I wish you could schedule individual rooms with the scheduler, but it seems you can only do the entire floor of the house.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
As good as it gets!
on January 10, 2025
Posted by: Humbly Pragmatic
from Austin, TX
Early Read: I've had the Bespoke Jet Bot for two days now, and from what I can tell it is the best all-around robot / mop vacuum on the market today. I've been obsessed with robots for the better part of 10 years and have developed some very specific requirements: 1) The navigation of the robot must be Lidar based. While I can appreciate the camera approach, I find them JV at best. Cameras don't work in the dark, they struggle significantly if your living space is window dominant (in my case, the living/dining area of my condo has floor to ceiling windows on three sides, of which reflections utterly confuse cameras). 2) The unit must be self-emptying / self-replenishing. 3) Corporate headquarters outside of the PRC (not to be confused with manufacturing which is fine). My condo is 2000 sq. ft, has an open floor layout for common spaces, a mix of low and high pile carpets, and hardwood floors throughout the entire unit. Initial setup was a breeze, and placement while thought provoking was easy enough to decide upon. The first mapping event was absolutely incredible - took somewhere around 10-15mins and did not get caught on a single item (we have all the requisite booby traps). The map was the single most accurate map I've ever seen of any of these products (NEATO, iRobot, Deebot); the 2D / 3D toggle even further differentiates mapping excellence. Room identification was perfect, and charging allowed me to customize room names and virtual demarcation lines. A major distinction for the Jet Bot is that the object recognition camera ensured that the unit didn't get caught on furniture legs, wires, pet toys. This is particularly important because it makes things like no-go zones almost irrelevant; there is no need to intentionally cordon off areas that the vacuum already recognizes and avoids on its own. When it came to actual vacuuming and mopping, the unit performed admirably based on my configurations of room order of operation, level of thoroughness, and how to approach the sequence of vacuuming and mopping. The unit methodically approached every room, paused every 20mins to wash the pads back at the base, and redocked after about 90mins to recharge. This is the first vacuum of about 10 units over the years that I have been able to setup and forget. It did not get caught, it did not get lost, it did not flag an inexplicable fault. Is it worth the money? That is a personal assessment, but for me, the unit is worth every penny. While it ranks amongst the most pricey units, it has all the necessities and actually works: 1) Lidar, 2) Camera based objection detection, 3) self-maintaining in terms of vacuum extraction and water replenishment, 4) not headquartered in the PRC, 5) robust app capabilities, real time monitoring, and 6) Camera that you can use for home security/assessments. For those who care about the points I consider important, the Samsung vacuum is as good as it gets.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Self clean
on March 29, 2025
Posted by: Dequez
Best product in the world excellent product 5 out of five
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Buy!
on June 3, 2025
Posted by: Jtguard18
[This review was collected as part of a promotion.] I've been using the Bespoke JetBot AI for some time now, and it has quickly become an essential part of my home cleaning routine. Simply put, it's fantastic.
The JetBot’s mopping performance is outstanding. It doesn’t just glide over the surface—it truly cleans. After every run, the floors feel spotless and smooth to the touch, with no streaks or residue left behind. It's rare to find a robot mop that delivers this kind of thorough clean consistently.
One of the most impressive aspects is how quiet it is. You can easily have a conversation or watch TV while it's running—it’s that unobtrusive. Combined with its long battery life, it’s perfect for cleaning large areas in one go without interruption.
Another highlight is its smart navigation and AI-driven performance. It efficiently maps and avoids obstacles, ensuring every inch gets cleaned without bumping into furniture or missing spots.
In short, the Bespoke JetBot AI delivers on its promises. It's powerful, precise, and incredibly user-friendly. If you're looking for a reliable robotic mop that actually gets the job done and leaves your floors feeling truly clean, this is it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Nice little helper
on June 3, 2025
Posted by: BusyHillbilly
from Grass Valley, CA
[This review was collected as part of a promotion.] I love the convenience of it. It does help to keep the house cleaner and I love coming home to a cleaner house. It does have its limitations and for a while it was having issues automatically emptying the bin. When I called support they wanted me to ship it for repair but the problem seems to have selfresolved. I am concerned with the durability of the brushes and just keeping hair out of the moving parts as it does get tangled, also, its not great on edges and returning to the station. I hope some of these issues get improved with software updates
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US