Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.4
(77 Reviews)
Rating breakdown 77 reviews
5 Stars
58
4 Stars
8
3 Stars
2
2 Stars
3
1 Star
6
90%of customers recommend this product.
(
65 out of
72)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
Great Product!
on July 3, 2024
Posted by: Spencer
from New Castle, Indiana
[This review was collected as part of a promotion.] I pre ordered this some time ago and have been using it since its release for about a month.
I'm very pleased.It is intuitive and it works better than any other system i've used to date. I'm very happy with the purchase.
I'm very pleased.It is intuitive and it works better than any other system i've used to date. I'm very happy with the purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic and Better than Roborock!
on July 17, 2024
Posted by: thedish
from Fort Lauderdale, FL
Fantastic!! Honestly better than Roborock S8 Ultra and it integrates perfectly with SmartThings! Both vacuuming and mopping are excellent, and this is very high tech with it's collision avoidance!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on December 27, 2024
Posted by: vixenkp1488
from Coarsegold
The worst robot vacuum I have ever purchased! Do not buy. I have tried every brand of robot vacuums/ mops and never had this much trouble I have had to send this back and forth for repairs more than I have used it. I'm on my third time sending it back. It's ridiculous 😒
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 28, 2025
Vixenkp1488, we understand the frustration if you always have the vacuum repaired. We want to speak to you directly to provide support and see what options we can offer to fix your vacuum.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148271092) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Best robot vacuum and mop
on August 12, 2024
Posted by: qnguyencua11
from Maryland
[This review was collected as part of a promotion.] The Jet Bot Combo is the best robot vacuum + mop in the market. It can completely vacuum and mop your house under one hour. The price is reasonable for its features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Superior Robot Vacuum
on August 14, 2024
Posted by: jonhartva
from Sarasota
[This review was collected as part of a promotion.] I have used automated robotic vacuums for over 15 years, and this is by far the best. The LiDAR mapping feature is top-notch, making the initial mapping of your space quick and accurate. I have two dogs and dark hardwood floors, so hair is a constant problem in our house. The Samsung Bespoke does a great job of keeping the fur away while providing a seamless mopping run simultaneously. The mop heads are on the back of the robot, which means there are no tire tracks left behind. You can customize the map with how much water you'd like to use or designate areas as no-go zones. Additionally, you can place virtual walls on the map, eliminating the need for battery-powered towers to keep the robot out of certain areas.
Another impressive feature is the ability to control the robot through an app. This app allows you to schedule cleaning times, choose specific rooms or zones to clean, and even monitor the vacuum's progress in real time. The app is user-friendly and offers a variety of settings to fine-tune the cleaning experience to your preferences. For instance, you can set different cleaning modes for different types of flooring or adjust the suction power depending on the level of dirt.
The battery life is excellent, allowing for extended cleaning sessions without needing frequent recharging. The robot can automatically return to its charging dock when the battery is low and resume cleaning once it’s recharged. This ensures that even larger homes can be cleaned without much manual intervention.
However, while this is the best robot vacuum I have used, the documentation could use some improvement. It took me a while to get the settings right to allow the mop to run over carpeted areas to get to another area to mop. The default SMART setting caused this task to fail 90% of the time. Better guidance in the manual or more intuitive app instructions would have saved me a lot of time and frustration.
In summary, the Samsung Bespoke is a top-tier robotic vacuum with advanced features like LiDAR mapping, customizable cleaning settings, and a user-friendly app. Despite some shortcomings in the documentation, its performance in maintaining clean floors, especially in homes with pets, makes it a worthwhile investment.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
It Mops!
on August 14, 2024
Posted by: Chemist1981
from Gainesville
[This review was collected as part of a promotion.] First, it really is easy to set up. Just unbox and add water. I am unsure how it all works, but the AI Object Recognition and AI Floor Detect seemed to work well. My area was mapped then I set for just vacuum. Did a great job. I then set to mop, and it worked as well! I like the Obstacle Avoidance system as it stops befor running into an obstical. my old one actually bumped into things, and left mars. The Clean Station says it has Steam Sanitation, Auto Wash, Auto Dry, and Auto Dust Empty. The unit actually tells you through a speaker that it is doing each step. Again, I do not know how LiDAR Navigation works, but it does. I just used smart things to set the mode and turn it on from work. Again, very cool! Early on, but initial impressions are great!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
So soo good
on August 14, 2024
Posted by: jlynlui
from Claremont
[This review was collected as part of a promotion.] We love our new Samsung Bespoke Jet Bot Combo Robot Vacuum and Mop with All-in-One Clean Station with Auto Steam. Compared to my old robot vac, this new one is lightyears ahead. The Jet Bot is able to vacuum and mop, and with the AI technology it can detect walls, furniture, items and people too. Through its AI detection system it will not bump into items but rather get very close, which is nice since it won't leave scratches or marks. It can also detect all the rooms, walls, and furniture, creating a very accurate 2D/3D layout of the home. This is nice because it allows you to create custom setting per room and at the end of its cleaning it will show you exactly where it cleaned, and how long it took. Best of all is that it self returns to its housing unit, self cleans, wash, dries, and empties itself. Only minor improvement we see is if it could lock in the mop pads as occasionally we do find that it falls off in the middle of cleaning and then we need to go relocate it and put it back on. Other than that it is a wonderful piece to have at home.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
That vacuum is definitely artificial intelligent
on August 14, 2024
Posted by: Mohadi103
from Boonton
[This review was collected as part of a promotion.] This is a really cool gadget that I never knew I needed. To start its bigger than I thought, holds a lot of clean water, dust, and dirty water. Won't need to empty or fill too often which is a plus. Was very easy to set up, didn't look at the instructions once. Self explanatory. It mapped out my house very fast, able to navigate around all obstacles. Picks up the dirty with great precision. It knew what part of my house was the kitchen, dinning room, living room. The self clean part is amazing, all I have to do is empty dust, dirty water, and fill with clean water. Only uses water no chemicals don't need to continue spending on it after initial purchase. Being able to set it on a clean schedule while no one is home is great since I have 2 toddlers and they follow it every where, caught the 2 year old sitting on it. Surprisingly it held very well and carried him (don't recommend allow them to use it as a hover board though haha). Connecting and controlling through the smarthings app. Added features I did not anticipate is the pet care. Can notify if dogs are barking, can locate pet and allow me to see them live on camera, play music to entertain pet. Everyone that had seen it is intrigued by it. I love it so far and can't wait to clean out house less. Relax and let it vacuum and mop the floor!
I would recommend this to a friend!
Written by a customer while visiting The Insiders