Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.4
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
50
4 Stars
12
3 Stars
2
2 Stars
1
1 Star
5
91%of customers recommend this product.
(
60 out of
66)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
4
Advance Robot Vacuum without a Crucial Feature
on October 6, 2025
Posted by: Anonymous
from Fremont, CA
[This review was collected as part of a promotion.] It's a very good product. It's easy to maintain and did the cleaning pretty well. The reason I only give it a four star was because the Smart Things design was not good enough for this advance Robot Vacuum. I can't believe this device can't be scheduled to clean specific room or area. This is a very standard feature which exists in many years ago of a simple and cheap robot vacuum. It's very disappointing that a such expensive and advanced robot vacuum can't support such feature. Hope Samsung can get this feature added in the new future.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
samsung robot vacumm cleaner review
on October 6, 2025
Posted by: adegoke
from Maryland
[This review was collected as part of a promotion.] The Samsung robot vacumm cleaner is fantastic! It’s powerful, quiet, and makes cleaning effortless. My floors have never looked better.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Surprisingly amazing
on September 30, 2025
Posted by: Earthyshopper
from Miami, FL
[This review was collected as part of a promotion.] This innovative device has truly transformed my cleaning routine with its ease of use. Its ability to vacuum and mop simultaneously saves considerable time and effort during my cleaning sessions. The automated navigation system efficiently covers the entire floor, ensuring no spots are missed in the cleaning process. Overall, this product has proven to be a valuable investment for maintaining a clean and tidy home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Fine Machine
on September 15, 2025
Posted by: JQSSQJ
[This review was collected as part of a promotion.] Love that it uses only regular tap water for mopping, no cleaning solutions needed! Vacuum bag has a large capacity and doesn’t need to be changed frequently. Fantastic job cleaning, but I really wish it wouldn’t get stuck in certain rooms with raised thresholds. The app needs a lot of work. Please make it easier to edit and create maps. Other than those minor gripes, it truly is a solid mop and vacuum robot.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
the ultimate cleaning assistant!
on September 15, 2025
Posted by: Yong
from Frisco, TX
[This review was collected as part of a promotion.] Love not having to physically vacuum anymore. this little guy takes care of it for me now. This really is a game changer. It vacuums, mops, empties the dustbin and even washes and dries the mop pads with steam, so they're always fresh. The AI feature is impressive. it knows how to navigate my home with many rooms and obstacles (i have 2 small children so toys are always laying around everywhere). It also can detect carpet very well. This vac is a bit pricey but honestly it is well worth the investment!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
General Overview.
on July 2, 2025
Posted by: Texas
[This review was collected as part of a promotion.] Good Jet Bot. The only issue is that the AI is still learning and sometimes gets stuck continuously vacuuming all night when it should go back to the station. Also, it does not allow you to deselect certain rooms from the preset schedule you set up. They need to improve the SmartThings app to allow that.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Loves Going Into No-Go Zones
on June 23, 2025
Posted by: James
from Austin, TX
I keep finding this little idiot stuck under a bed in a no-go zone. I'm about to set him out by the trash.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, June 24, 2025
We aim to ensure your vacuum always functions at its best, James. Let's help you.
If your Jet Bot is always stuck in a no-go zone, please refer to page 45 of the vacuum's manual to check its voice guidance and checklist (See "Robot vacuum is in a No-go zone and can't move. Move it out of this zone) and page 24 under "Resetting the Jet Bot Combo" for details:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149709104, to help our team locate your information when you message us.
Have a great day.
-John
If your Jet Bot is always stuck in a no-go zone, please refer to page 45 of the vacuum's manual to check its voice guidance and checklist (See "Robot vacuum is in a No-go zone and can't move. Move it out of this zone) and page 24 under "Resetting the Jet Bot Combo" for details:
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149709104, to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Great Clean
on June 18, 2025
Posted by: Anonymous
from Frisco Texas
[This review was collected as part of a promotion.] Good product, quick clean. Minor issue is observed like something stuck on side brush.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US