Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
11
84%of customers recommend this product.
(
70 out of
83)
Customer Reviews for Samsung - Bespoke Jet Bot Combo AI Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
2
Not satisfied with the Ai robi vaccum
on June 3, 2025
Posted by: Sarvesh
from Menifee, California
[This review was collected as part of a promotion.] The product worked great until the first 6 months and then it started having sensor issues as it wasn't detecting wires and would always tangle.
The battery also started dieing.
There is no AI in this product. Its just marketing
The battery also started dieing.
There is no AI in this product. Its just marketing
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, June 4, 2025
Hello Sarvesh,
We understand the disappointment about the vacuum's performance. Let us help.
If a sensor becomes contaminated, it may affect performance. Also, as the battery is used over time, the battery charging time and usage time decreases. In this case, contact Customer Service.
We have provided the user manual for your model. You may refer to page 11 of the user manual for details about using the battery and page 42 about cleaning and maintaining the sensor.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149441832) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the disappointment about the vacuum's performance. Let us help.
If a sensor becomes contaminated, it may affect performance. Also, as the battery is used over time, the battery charging time and usage time decreases. In this case, contact Customer Service.
We have provided the user manual for your model. You may refer to page 11 of the user manual for details about using the battery and page 42 about cleaning and maintaining the sensor.
https://downloadcenter.samsung.com/content/UM/202503/20250321191349804/O_DJ68-00907C-04_IB_VR9700DL_AA_EN_250314.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149441832) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t purchase! Waste of money
on July 16, 2025
Posted by: Loki
from Raleigh, NC
Do not buy this vacuum. The brush on mine has already broken 2 times and it is currently about to break again. Samsung will not do anything about it but replace the brush until it’s not under warranty. I have not even had this vacuum for a year and it has already been sent back to the company twice.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, July 17, 2025
Hello Loki,
We know how crucial it is to have a reliable working vacuum. We're here to help.
We would love to speak with you to provide the best assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150025290) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We know how crucial it is to have a reliable working vacuum. We're here to help.
We would love to speak with you to provide the best assistance. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150025290) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US