Customer reviews from Samsung US
Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Average customer rating
4.2
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
60
4 Stars
12
3 Stars
3
2 Stars
4
1 Star
11
84%of customers recommend this product.
(
70 out of
83)
Customer Reviews for Samsung - Bespoke Jet Bot Combo Robot Vacuum & Mop with All-in-One Clean Station with Auto Steam - Satin Greige
Customer Rating
5
Mr Roboto Cleaner
on August 14, 2024
Posted by: Bpower2
[This review was collected as part of a promotion.] This robot vacuum is the best! . I just love how much the Samsung Bespoke Jet Bot Combo AI has made my cleaning life so much easier! Waking up daily to vacuumed and moped floors makes me feel like king.
It tackles both vacuuming and mopping at the same time and even empties its own dirt in the bin and cleans its own mop heads! All you need to do is add fresh water every couple of days, and empty out the old dirty water. The All in One Clean station holds the water and the dirt. It is smart at knowing when it goes over a rug to keep vacuuming but stop the mop heads from touching the floor so it does not get wet. The suction is powerful enough to pick up all the crumbs, dirt, and pet hair.
I programmed mine to run each night after we go to bed. I simply set the routine program easily in the Smart Things app on my phone and choose how and when it should turn on automatically.. I highly recommend you get this! Make your life easier.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung ultimate robot vacuum and mop
on August 14, 2024
Posted by: Pravali
from Georgetown
[This review was collected as part of a promotion.] My first thought after opening it , this one is so huge and I’m happy so it can get more storage of water and dust . First it takes 3d mapping of each room and give a time estimate to clean and mop . What’s the best thing I like about this is ,it’s doing both vacuum and mop at the same time and lots of saving .time and energy here . It can detect the carpet and floor perfectly and working accurately on the corners and if there is any obstacles . Have awesome features I really like about is auto wash ,dry , refill the water and empty the dust . It’s a life saver for me .i can manage everything now with just my fingers using smart things app .
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
A futuristic cleaning tool
on August 14, 2024
Posted by: harshilchahal
from Maple Grove
[This review was collected as part of a promotion.] Overall, I really like this vacuum and I think after a few software updates, it’s going to blow anything else out of the water. The vacuum does a tremendous job navigating the various floor types on my first floor (thick carpet, area rugs, hardwood) and knows when and when not to lower the mop during the mopping function. The vacuum works pretty effortlessly as well, generally getting most areas of the floor. The SmartThings app doesn’t have quite as many features as other competitors I’ve used, but imagine Samsung will continuously improve on this over time.
The only areas where I’ve had some difficulty are during re-docking and occasional missed spots when vacuuming. When the robot is done, it seems to have difficulty redocking at times and needs to try a few times before it gets it right. Not sure if this is just the placement of the docking station, but hopefully this improves over time. In addition, there are times where it misses vacuuming a few spots in the house even though they are mapped appropriately. Not sure why, but again, hoping this improves with software updates.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Awesome Robot
on August 14, 2024
Posted by: Lethaltricks1
from Albuquerque
[This review was collected as part of a promotion.] We bought this to replace our other vacmop robot and so far, it's a night and day difference in clean floors. The setup within the SmartThings app was super easy and it has a ton of additional features and customizations. The Pet Monitoring feature is really cool and works surprisingly well.
-Cleaning: The cleaning on this puppy is absolutely wild. It has either vac only or mop and vac model. Having three dogs and three girls in the house makes for a ton of hair, this thing kills it at making sure our floors are hair/fur free. So far, we have it programmed to mop every other day and vacuum every day. The floors look and feel super clean. The robot is able to reach the corners and edges of the floor really well with both the vac and mop, so having those little missed spots are a thing of the past. The cleaning station has a 1gal. capacity for clean water and self cleans, sanitizes, and drys the mop pads after every clean or every 20 minutes, depending on how you set it. The vac has all of the usual features, self empty, self fills the robot water tank, etc.
- AI features: I feel like this is where the device really shines/differs from other products. It has a whole suite of AI features like object recognition, obstacle avoidance, stain recognition, pet detection.. the list goes on. Most of the features work well and I imagine will only get better as the algorithms improve. The robot has yet to run out of charge while cleaning, even on the vac+mop mode. It does have a resume function, so if it does run out of juice it will just pick up where it left off. The mopping on this guy works super well, the spinning pads are a huge improvement from the traditional mop vacs that just drag a wet cloth behind it.
- Mapping: The map function is very detailed, it creates a 2D and 3D model of your house, with little models of your furniture and objects. While it's cleaning, it will also alert you on the map where it ran into objects that it had to go around or avoid.
Overall I would recommend this robot hands down. If you're looking for an all-in-one solution to clean floors with the minimal amount of work on your end, this is your guy.
-Cleaning: The cleaning on this puppy is absolutely wild. It has either vac only or mop and vac model. Having three dogs and three girls in the house makes for a ton of hair, this thing kills it at making sure our floors are hair/fur free. So far, we have it programmed to mop every other day and vacuum every day. The floors look and feel super clean. The robot is able to reach the corners and edges of the floor really well with both the vac and mop, so having those little missed spots are a thing of the past. The cleaning station has a 1gal. capacity for clean water and self cleans, sanitizes, and drys the mop pads after every clean or every 20 minutes, depending on how you set it. The vac has all of the usual features, self empty, self fills the robot water tank, etc.
- AI features: I feel like this is where the device really shines/differs from other products. It has a whole suite of AI features like object recognition, obstacle avoidance, stain recognition, pet detection.. the list goes on. Most of the features work well and I imagine will only get better as the algorithms improve. The robot has yet to run out of charge while cleaning, even on the vac+mop mode. It does have a resume function, so if it does run out of juice it will just pick up where it left off. The mopping on this guy works super well, the spinning pads are a huge improvement from the traditional mop vacs that just drag a wet cloth behind it.
- Mapping: The map function is very detailed, it creates a 2D and 3D model of your house, with little models of your furniture and objects. While it's cleaning, it will also alert you on the map where it ran into objects that it had to go around or avoid.
Overall I would recommend this robot hands down. If you're looking for an all-in-one solution to clean floors with the minimal amount of work on your end, this is your guy.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Impressive Robot Vacuum
on August 14, 2024
Posted by: bradybunch51
from Bradenton
[This review was collected as part of a promotion.] The Bespoke Jet Bot Combo Robot vacuum is amazing. First off, let us welcome the Jet Bot to the family, and we named her Alice. Alice is one smart cookie; she can automatically adjust to the different types of flooring in the house. Alice can manage the pet hair, crumbs and all the other messes the Bradybunch leaves behind on the floor. With the app I can easily manage her, check her status and more. I can set specific cleaning times. The suction power is incredible. Not only does Alice vacuum the floors, but she also mops the floors, she is amazing. I am expressed with how well Alice covers the floors wall to wall, with no spot left behind. Super easy to set up, it takes about an hour to fully charge the vacuum after set -up, please be sure to download the Smart Things APP. The first time you map out the house, Alice will scan and get to know the layout. I love using the App. It shows me exactly where Alice is! With the App I can set zones, set up and set up cleaning times. She is smart and knows enough not to mop the area rugs, she does an amazing job on my tile and hard wood flooring. The steam option, I like, sanitizes, and cleans the mop brushes. The extra-large clean water and dirty water reservoir is outstanding. I like that I only need to add fresh water once a week and empty the dirty water once a week. It also drains the dirty water and refills with clean water. Alice is smart and will not bump into your furniture or walls while vacuuming or mopping. Her LIDAR Navigation with 3D mapping, she detects all the rooms and furniture creating an accurate 2D/3D layout of the house. After Alice is finished with her cleaning tasks, she returns to her home base to rest and charge up. This vacuum/ mop combo is a game changer.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
MY SAVING GRACE!
on August 14, 2024
Posted by: KourtneyCarranza
from Mentone
[This review was collected as part of a promotion.] This is my new best friend! I can’t say enough good things about the Samsung Bespoke Jet Bot Combo Robot Vacuum and Mop with All-in-One Clean Station with Auto Steam! I was highly anticipating its arrival, and I will say it’s HEAVY duty, which caught me off guard. It didn’t come with directions on putting it together, but it was fairly easy for my husband and I to figure out. Probably took about 10-15 to fully set up. We got it going and let it do its thing, and immediately fell in love. All of its controls are done through the Smart Things app with Samsung, which we were already familiar with due to owning other Samsung products. Within the app you can control the settings from things like speed to water pressure etc. My floors have never been so clean in my life!! It works wonders and has brought the shine to life. My only dislike of this is that the charging station is a little bit bulkier than I would’ve liked and not extremely “ aesthetic” but the work that it produces makes it worth that part. It’s so nice to literally get a fresh vaccum and mop, every evening from the comfort of my couch! My Husband is a bigger fan than I am, and tries to turn it on twice a day. Thankfully you can set a schedule right from the app. We’ve even been trying to come up with a creative name for our little friend! 10/10 recommend.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Impressive step-up for robot vacuums
on August 14, 2024
Posted by: dwaite
from Commerce City
[This review was collected as part of a promotion.] I've used robotic vacuums for well over 15 years now, and have been impressed that they have improved from wandering around aimlessly to forming a game plan to mapping out your home, and have needed less babysitting to make sure they don't get caught on something (more often under), and have gone from having to be started to being scheduled to having the ability to go for an extended period of time with a self-emptying bin.
This vacuum, although I had some issues with it, seems like it is another step up.
First off, the mapping of the home went off without a hitch and was both faster and more accurate than my previous vacuum. It made an attempt to divide areas up into rooms, and was generally ready to vacuum immediately after the initial mapping.
From there I noticed the next big change - rather than relying solely on bumper switches or a 2-dimensional view of the world, it seemed to be doing some recognition of what is in front of fit. It would seldomly go until it hit a wall, and would avoid new obstacles (and flag them in the app).
Perhaps the feature I am most excited about - it can both vacuum and mop. I previously had a vacuum with a mopping feature, but I didn't use it as it required attachments, and prevented really being able to set-and-forget a schedule for cleaning. This vacuum uses clean and dirty water tanks to be able to mop on a schedule, unattended. Perhaps even more impressive is that it can vacuum and mop at the same time - it will detect that it is off of the hard floor and raise the mop heads to avoid getting a rug wet, and appears that it would avoid running over higher-pile carpets and rugs altogether while mopping (although I do not have any rugs that are high enough that they should trigger such a feature)
It is unfortunate that it uses dust bags for dirt collection in vacuuming mode, although I do understand how this can do a better job of capturing and storing the dust. I'm impressed, however, that the mopping feature uses plain water without any additional cleaner.
I have had a few issues - it seems to get caught up on rugs more often than my prior robots, and I had an issue getting it to go between vacuum and mop programs - the base station should remove and install the mopping heads depending on mode, but I eventually had to flip the robot over and install the heads manually to get it to work.
Altogether though, I am both enjoying the features of this vacuum, and expect the mopping feature to keep my floors beautiful.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Alice is Amazing!
on August 14, 2024
Posted by: Brady122
from Belle Mead
[This review was collected as part of a promotion.] I must say, this is an impressive Jet Bot Combo Robot Vacuum. The set up was straightforward. Download the Smart things app. First out of her base Alice maps the house, which impressed me how smart she is and how well the App works. She vacuums and mops. She knows the difference between rugs, wood floors and ceramic floors. She does not mop the rugs. She has a set emptying bin. When Alice is finished with her cleaning or needs aa charge she heads back to her base for a much-needed rest. Alice has no problem going around furniture. She is a smart girl; she does not bang into furniture or walls. She does a fantastic job cleaning the rugs or floors. No streaks left when she mops. I like that the mopping pads wash and sanitize themselves. The smart thing app lets view where Alice is cleaning, set up a cleaning routine and more. Alice is top notch! Her cleaning power and intelligent features are impressive. The 3D mapping is the best. The All-In-One Clean Station is a win/win, it automatically empties the dustbin and washes the mop pads. Alice is a joy to have in the house, she is a great big help. Her suction power is fantastic.
I would recommend this to a friend!
Written by a customer while visiting The Insiders